What You'll Be Doing:

• Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
• Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
• Serving as the voice of our community and championing feature requests to the Product team
• Assisting the Product team with QA testing

Requirements:

• Fluency in English as well as in French and/or German 
• 2+ years of work experience in a customer support role
• The desire to go above and beyond to help customers achieve the best experience
• Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues
• Excellent written and verbal skills; ability to explain complex concepts in a simple manner
• A natural, deep curiosity that drives you to learn, investigate, constantly ask why
• Humility, empathy and open-mindedness - no egos

Bonus Points:

• Familiarity with Zendesk
• Ability to communicate in Danish and/or Dutch
• Familiarity with the mapping application ecosystem
• Startup experience or experience working at a company that has scaled quickly 
• Passion for the outdoors

What We Offer:

• A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity
• Physical & mental well-being including health, dental and vision benefits
• Trail Day: First Friday of the month to hit the trails!
• Unlimited PTO
• Flexible parental leave
• Annual continuing education stipend
• Discounts on subscriptions and merchandise for you and your friends & family
• An authentic investment in you as a human being and your career as a professional