The Role
Serve as the first point of contact for clients by answering calls, resolving questions, escalating issues, managing client reviews, and supporting case managers with timely communication and follow-up. Track feedback and communication trends, share insights with leadership, and provide empathetic bilingual service in English and Spanish within a fast-paced law firm.
Summary Generated by Built In
Client Relations Associate
Step into the front lines of client care—and show the world how exceptional service really sounds.
Step into the front lines of client care—and show the world how exceptional service really sounds.
We’re looking for a Client Relations Associate to join our fast-paced, people-first law firm. In this role, you’ll be the first line of defense for our clients—helping them feel heard, informed, and supported from the moment they pick up the phone. Every day brings a new set of stories, personalities, and challenges, so no two days are ever the same.
Responsibilities:
- Answer incoming client calls with empathy, clarity, and professionalism.
- Resolve client questions and concerns—and when needed, escalate matters to the right team so issues are handled swiftly.
- Encourage and manage client reviews across all major platforms to help showcase the firm’s reputation.
- Support case managers and the team by ensuring every client message, update, or follow-up is completed quickly and efficiently.
- Spot patterns in client feedback or communication trends and share your insights with leadership.
Qualifications:
- High school diploma required; a Bachelor's degree preferred.
- A strong communicator who’s confident and caring on the phone.
- Spanish-speaking required (you’ll be helping clients in both English and Spanish).
- A team player who thrives in a fast-moving environment and enjoys solving problems.
- Someone who wants to make a real impact on how clients experience our firm.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- Paid time off
About
Avrek Law Firm is a trusted and highly regarded personal injury attorney. With a focus on achieving justice for their clients, they provide aggressive and thoughtful legal representation. If you have been injured in an accident caused by someone else's negligence, Avrek Law Firm is here to help you navigate through the legal process. Their experienced team understands the challenges faced by injured victims during this difficult time, as powerful private interests often stack the legal system against them. Avrek Law Firm levels the playing field by fighting for fair compensation for your injuries. They have a track record of success, having secured over $1 billion for their clients. Most importantly, they work on a contingency basis, meaning you won't pay anything until they win your case. Contact Avrek Law Firm today for a free consultation and let them fight for the justice you deserve.
Skills Required
- High school diploma
- Strong verbal communication skills and confidence on the phone
- Spanish fluency for communication with clients in English and Spanish
- Ability to work as a team player in a fast-moving environment
- Problem-solving and client service skills
- Bachelor's degree
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The Company
What We Do
Avrek Law Firm is a personal injury law firm founded by Maryam Parman. It specializes in representing victims of various accidents, including car, truck, motorcycle, and pedestrian accidents. The firm operates on a contingency fee basis, meaning clients do not pay legal fees unless the firm successfully recovers compensation. With over 50 years of combined experience, they focus on securing maximum compensation for their clients' damages.
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