BILINGUAL CASE MANAGER

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE

Monday - Friday, 9:00AM - 5:00PM (with flexibility for occasional evenings or weekend events).

SUMMARY

Family Service League is seeking a full-time Bilingual Case Manager for the Healthy Families Suffolk program. The Bilingual Case Manager reviews referrals of prospective participants to determine program eligibility, conducts interviews, and completes assessments with expectant parents or parents who have a child less than three months of age. The Bilingual Case Manager is responsible for providing home-based prevention services focusing on child development education and coordination of services and activities for overburdened families of newborns. The Case Manager also conducts community outreach within the program’s target area to increase program enrollment as needed.

We offer a generous benefits package including the following:

• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

RESPONSIBILITIES

• The Case Manager will conduct home visits to assess family needs and provide case management services, when necessary, while promoting self-sufficiency.
• Conduct assessment in the participant’s home through a one-to-one conversational weave process with all eligible families during the prenatal or postpartum period.
• Thoroughly document assessments and home visits in narrative form.
• Meet with supervisor weekly to review assessment information, appropriateness of referrals for services, case assignment. Final determination to be made by supervisor based on availability of staff and need for services.
• The Case Manager will maintain necessary documentation in accordance with agency and funding source requirements.
• Submit documentation on time to the Supervisor.
• Coordinate with other community services.
• Attend and participate in all scheduled Healthy Families conferences, outreach, seminars, in-service training and parent events.
• Serve as an advocate for participants and potential participants as required by linking and/or referring families to appropriate community resources.
• Plan and provide short term direct assistance if required with the supervisor’s approval.
• Maintain tracking forms, required statistical information, data forms, and other paperwork as required, in a detailed and timely manner.
• Collaborate with community partners to maintain an effective referral base.
• Outreach in the community, as needed, to maintain an effective referral base.
• The Case Manager will maintain flexibility in scheduling (able to work limited nights and weekends).
• Participate in team activities and agency Continuous Quality Improvement activities.
• Establish trusting relationships with families and work effectively with mothers, fathers and extended family.
• All other duties as assigned.

QUALIFICATIONS

High school diploma or equivalent required.

NYS-AIMH Infant Mental Health Endorsement is a plus.

At least 6 months' experience in working with or providing services to children and families required.

Knowledge of infant and child development required.

Proficient computer skills, including Microsoft office, required.

Excellent verbal and written communication skills required.

An ability to establish trusting relationships and a willingness to engage in building reflective capacity, i.e., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.

The nature of the position involves a fast-paced working environment with multitasking of many different duties and tasks. General daily priorities may change at a moment’s notice, and the position requires quick response time and flexibility.

Valid and clean NYS Driver’s License required.

Bilingual in Spanish required. 

PHYSICAL REQUIREMENTS

Office, community, and client home based work with frequent sitting, standing, writing and computer usage.   

Must be able to climb stairs and move through a facility and a home.

Moderate reaching, bending, stooping kneeling or crouching.

The position includes interaction with children that could include picking up a child as heavy as 40 pounds.