The Role
Lead sales and operations for multiple stores through coaching, training, store visits, performance monitoring, and personnel management. Ensure operational compliance, manage staffing and schedules, handle reporting and communications, and travel locally weekly to support sales growth and underperformers.
Summary Generated by Built In
Job Summary & Responsibilities
* Oversee and implement MAPs (Motivation, Accountability, Performance) for
CMs, ensuring sales goals are met.
* Plan and execute sales and operational training during store visits, focusing on
underperformance and sales growth.
* Develop CMs through shadowing opportunities for MAP and Velocity execution.
* Lead and execute monthly RSM meetings, Rally Calls, underperformer training,
and quarterly All Hands meetings.
* Monitor daily sales activities, marketing, and task completion.
* Review and ensure execution of new sales items (e.g., Hoopla, PROMO rundown,
SPIFs).
* Review incentive plans and provide performance coaching during store visits.
* Monitor store opening processes and ensure operational compliance (CPOG,
demos, merchandising).
* Conduct periodic accessory and phone counts, ensuring inventory accuracy.
* Complete operations checklists and follow up on open tickets.
* Audit cash handling procedures and monitor store hours.
Personnel Management
* Manage employee scheduling to ensure adherence and policy compliance.
* Oversee staffing, recruitment, and employee performance reviews.
* Provide weekly staffing updates and manage ADP employee changes.
Communication & Reporting
* Communicate sales updates, daily tasks, and performance via GroupMe.
* Conduct store visits to monitor performance and provide coaching.
* Prepare weekly agendas, manage after-hours issues, and submit expense
reports.
* Recognize and motivate employees to enhance morale.
* Experience in retail management, with a focus on sales, operations, and
personnel development.
* Strong leadership, coaching, and team development skills.
* Excellent communication and organizational skills.
* Ability to manage multiple priorities and locations effectively.
Requirements
* Must have the ability to travel locally on a weekly basis to conduct store visits.
* Must have availability to work a full-time schedule which may include evenings,
weekends, and holidays as needed.
* Must have strong interpersonal, communication, and organization skills.
* Must be able to endure moderate physical activity; requires handling of
average-weight objects up to 30 pounds or standing for long periods of time.Preferred Qualifications
* Experience in retail management, with a focus on sales, operations, and
personnel development.
* Strong leadership, coaching, and team development skills.
* Excellent communication and organizational skills.
* Ability to manage multiple priorities and locations effectively.
Requirements
* Must have the ability to travel locally on a weekly basis to conduct store visits.
* Must have availability to work a full-time schedule which may include evenings,
weekends, and holidays as needed.
* Must have strong interpersonal, communication, and organization skills.
* Must be able to endure moderate physical activity; requires handling of
average-weight objects up to 30 pounds or standing for long periods of time.
Sales Management
* Oversee and implement MAPs (Motivation, Accountability, Performance) for
CMs, ensuring sales goals are met.
* Plan and execute sales and operational training during store visits, focusing on
underperformance and sales growth.
* Develop CMs through shadowing opportunities for MAP and Velocity execution.
* Lead and execute monthly RSM meetings, Rally Calls, underperformer training,
and quarterly All Hands meetings.
* Monitor daily sales activities, marketing, and task completion.
* Review and ensure execution of new sales items (e.g., Hoopla, PROMO rundown,
SPIFs).
* Review incentive plans and provide performance coaching during store visits.
Operations Management
* Monitor store opening processes and ensure operational compliance (CPOG,
demos, merchandising).
* Conduct periodic accessory and phone counts, ensuring inventory accuracy.
* Complete operations checklists and follow up on open tickets.
* Audit cash handling procedures and monitor store hours.
Personnel Management
* Manage employee scheduling to ensure adherence and policy compliance.
* Oversee staffing, recruitment, and employee performance reviews.
* Provide weekly staffing updates and manage ADP employee changes.
Communication & Reporting
* Communicate sales updates, daily tasks, and performance via GroupMe.
* Conduct store visits to monitor performance and provide coaching.
* Prepare weekly agendas, manage after-hours issues, and submit expense
reports.
* Recognize and motivate employees to enhance morale.
Qualifications
* Experience in retail management, with a focus on sales, operations, and
personnel development.
* Strong leadership, coaching, and team development skills.
* Excellent communication and organizational skills.
* Ability to manage multiple priorities and locations effectively.
Requirements
* Must have the ability to travel locally on a weekly basis to conduct store visits.
* Must have availability to work a full-time schedule which may include evenings,
weekends, and holidays as needed.
* Must have strong interpersonal, communication, and organization skills.
* Must be able to endure moderate physical activity; requires handling of
average-weight objects up to 30 pounds or standing for long periods of time.
Qualifications
* Experience in retail management, with a focus on sales, operations, and
personnel development.
* Strong leadership, coaching, and team development skills.
* Excellent communication and organizational skills.
* Ability to manage multiple priorities and locations effectively.
Requirements
* Must have the ability to travel locally on a weekly basis to conduct store visits.
* Must have availability to work a full-time schedule which may include evenings,
weekends, and holidays as needed.
* Must have strong interpersonal, communication, and organization skills.
* Must be able to endure moderate physical activity; requires handling of
average-weight objects up to 30 pounds or standing for long periods of time.
Job Type: Full-time
Salary: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Management: 1 year (Preferred)
- Retail sales: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: On the road
Skills Required
- Experience in retail management with focus on sales, operations, and personnel development.
- Strong leadership, coaching, and team development skills.
- Excellent communication and organizational skills.
- Ability to manage multiple priorities and locations effectively.
- Ability to travel locally on a weekly basis to conduct store visits.
- Availability to work full-time schedule including evenings, weekends, and holidays as needed.
- Strong interpersonal skills.
- Ability to endure moderate physical activity; handle up to 30 pounds or stand for long periods.
- High school diploma or equivalent.
- Management experience: 1 year.
- Retail sales experience: 1 year.
- Spanish language ability.
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The Company
What We Do
Since its start in 2015, Sun Com Mobile has grown consistently to the present day. Based in Sugar Land, Texas, we now own and operate more than 400 locations across 13 states in the U.S. We proudly serve customers the best deals throughout the wireless network. As the #1 Cricket Wireless Authorized Retailer of 2022 and 2023, we take pride in being regarded as one of the most reliable Authorized Retailers of Cricket Wireless.
