Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role
We are looking for an experienced BI Developer to design, build and maintain reporting and analytics solutions. You will turn complex information into clear, meaningful insights, designing semantic models, reports and dashboards that support informed business decisions.
This is an opportunity to work with a broad range of data, solve complex reporting challenges and help strengthen confidence in the accuracy, reliability and value of business information.
Clearance: This role works with sensitive data and requires Baseline clearance. Applicants must be Australian citizens and must hold, or be eligible to obtain, this clearance. Candidates who already hold a current clearance will be prioritised given vetting lead times.
What you'll do
- Design, build, test and support reporting solutions — semantic models, dashboards, paginated reports and related Group Data deliverables in Power BI and Service Now.
- Design, own and maintain Power BI semantic models — model structure, DAX measures, refresh, row-level security and workspace/app deployment to internal and customer audiences.
- Facilitate metric definition workshops with process owners and service leadership; produce wireframes, agree measure definitions and targets, and translate them into build-ready specifications.
- Coordinate and deliver reporting requests raised by projects and business initiatives, from requirement through to release.
- Deliver reporting and dashboard training and support to internal teams and customer stakeholders, including live demonstrations and recorded enablement material.
- Use AI-enabled tools to accelerate development, testing, documentation and knowledge capture, within Datacom's security and data-handling standards.
- Communicate technical concepts and complex information clearly to stakeholders at all levels, up to and including service, finance and programme leadership.
What you'll bring
- At least five years of experience designing, implementing and managing complex reporting environments in a corporate setting.
- Experience building reporting over ITSM data, ideally ServiceNow — incident, request, change, knowledge and event tables, SLA configuration, CMDB and catalogue structures — with the ability to reverse-engineer reporting logic from raw source tables.
- Deep hands-on Power BI expertise — semantic model design, advanced DAX, Power Query/M, row-level security, incremental refresh, performance tuning, and workspace/app deployment. Paginated reporting (Power BI Report Builder) is an advantage.
- Strong dimensional modelling and data warehousing skills — star schema design, fact and dimension granularity, and SQL against enterprise data sources.
- Experience delivering to schedules, work plans and agreed performance requirements.
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Skills Required
- At least five years of experience designing, implementing, and managing complex reporting environments in a corporate setting
- Australian citizenship
- Hold or be eligible to obtain Baseline security clearance
- Experience building reporting over ITSM data, ideally ServiceNow
- Advanced Power BI expertise, including semantic models, DAX, Power Query/M, row-level security, incremental refresh, performance tuning, and workspace/app deployment
- Dimensional modeling and data warehousing skills, including star schema design, fact and dimension granularity, and SQL
- Experience delivering work to schedules, work plans, and agreed performance requirements
- Experience with paginated reporting using Power BI Report Builder
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
