Hospitality Onboarding & Implementation Analyst

At Amadeus Travel Intelligence, we help the global travel industry make smarter, data-driven decisions through one of the world's most comprehensive hospitality data ecosystems. Our Data Acquisition, Onboarding & Data Quality team is responsible for acquiring, onboarding, validating, and maintaining the high-quality data that powers our industry-leading intelligence solutions. We work closely with hotel companies, technology partners, and cross-functional teams to ensure data accuracy, drive operational excellence, and deliver trusted insights that help customers make better business decisions.

Summary

Hospitality Onboarding & Implementation Analyst plays a critical role in onboarding and maintaining global hospitality industry data that powers our Business Intelligence solutions. This position is responsible for ensuring the acquisition, quality, governance, and ongoing integrity of data assets by working closely with leading hospitality organizations, technology providers, and independent hotels worldwide. The analyst will partner with both business and technical teams to deliver high-quality data that meets extract specifications, validation standards, and business requirements.

• Lead end to end onboarding, re-onboarding and go live activities for hotel properties participating in Demand 360
  
• Coordinate integrations with PMS providers, channel managers, and hospitality technology partners, including OPERA Cloud, StayNTouch, Infor HMS, Cloudbeds, Duetto, Otelier, and similar platforms.
• Serve as the primary liaison between customers, partners, and internal teams throughout onboarding, validation, and production support activities.
• Analyze, validate, and troubleshoot reservation, group, occupancy, and related hospitality data to ensure data quality, completeness, and compliance with Demand360 standards.
• Review and maintain booking source, market segment, rate plan, and other data mappings, while performing audits and root cause analysis to identify and resolve data issues.
• Manage historical data loads, data migrations, baseline creation, resynchronizations, and onboarding remediation efforts.
• Utilize SQL, data analysis techniques, and Unix/Linux tools to investigate data discrepancies and support operational issue resolution.
• Recommend and implement improvements to onboarding processes, data governance, quality controls, and operational workflows.
• Communicate onboarding status, validation results, technical requirements, and go-live readiness to internal and external stakeholders.
• Drive projects from initial onboarding through validation, approval, and production activation while ensuring a positive customer experience.

• Hospitality industry experience with a strong understanding of hospitality terminology, standards, business processes, and hotel operations.
• Familiarity with Property Management Systems (PMS), reservations data, central reservation systems, or other hospitality technology platforms.
• Strong SQL skills for data analysis, validation, troubleshooting, and root cause investigation.
• Understanding of Business Intelligence, ETL (Extract, Transform, Load) processes, and data integration concepts.
• Knowledge of database, data warehouse, or data architecture principles.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Proven ability to effectively manage projects and collaborate across business and technical teams.
• Self-motivated, organized, and comfortable working in a fast-paced, collaborative environment.

• Bachelor's degree or equivalent professional experience.
• Experience in hospitality, data management, business intelligence, analytics, or a related discipline preferred.
• Experience working with hospitality data sources, PMS platforms, reservations data, or hotel technology systems is highly desirable
  

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Hybrid working model. 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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