BGD_Order Processor

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI. 

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

General Purpose of Role: 

Raise Orders for dispatch, collection or logistics requirements from PCI Berlin, PCI Bridgend, and PCI Dublin. Orders to be raised accurately, efficiently and in accordance with standard procedures.

Main Responsibilities:

• Monitor the individual sub-folder(s) within the relevant email/order inboxes.
• Manage their assigned client order requests with correct categorisation during the raising of the sales order within the ERP system.
• Meet client expectations by raising the order(s) accurately, efficiently and within the required standard timelines.
• Meet department expectations by raising the orders(s) accurately, efficiently and required daily targets
• Create Sales Order numbers within the ERP system and prepare any required documentation e.g., QP Certificate, Temperature Monitor Instructions.
• Book courier for assigned orders and generate courier airway bill for ongoing shipments.
• Assist with order queries or issues which may arise during the raising of a sales order notifying senior personnel within the department.
• Conduct second checks of the order documentation raised by colleagues, prior to providing sales order job-sheets to the Warehouse teams based at: PCI Berlin, PCI Bridgend, and PCI Dublin.
• Liaise with Warehouse teams at PCI Berlin, PCI Bridgend, and PCI Dublin daily to prioritise urgent dispatches or urgent order requirements.
• Full compliance with PCI’s Health and Safety standards.
• Monitor POD inbox, ensuring all emails, temperature excursions and IRT updates have been categorised accurately and have been fully completed.

Previous Work Experience:

Order processing experience is desirable

Specific Knowledge / Skills Competence:

• Excellent written and communication skills.
• Exeptional attention to detail.
• Experience of MS Office is essential.

Behavioural Competencies:

• Analytical thinking and Problem Solving
• Customer Service
• Judgement and decision making
• Self-Confident
• Written communication
• Verbal communication
• Self-Motivation/ achievement drive
• Trustworthiness
• Conscientiousness

• #LI-JP1

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Diversity, Equity, and Inclusion (DEI) are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.