At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
This role will assist the Americas’ Director of Compensation and Benefits in supporting the benefits portfolio for NiCE. The role will assist employees with their benefits issues and concerns as well as interface with our Benefits Consultants and Vendors to anticipate issues and proactively address them. This individual will play a key role in the employee experience for all regional employees.
Responsibilities:
- Main point of contact for employee benefits questions and issues for NiCE employees. Ability to collaborate with others to find creative solutions to issues
- Manage end-to-end leave of absence administration, including FMLA, ADA, state and local leave programs, parental leave, and disability claims, while serving as the primary owner for all disability and leave-related payroll processing, benefit deductions, and pay reconciliation activities
- Review NiCE’s monthly benefits invoices for accuracy to ensure the correct amounts are paid
- Maintain the New Employee Orientation (NEO) benefits presentation and present to employees as needed
- Assist in all aspects of the open enrollment process to ensure changes are communicated to the vendors and payroll department in a timely manner
- Interface with NiCE’s Accounts Payable department to ensure all billing documentation has been reviewed and provided so that payments are made promptly
- Proactively provide input and make recommendations for new programs and ways to improve existing
- Maintain knowledge and understanding of federal and state regulations, ensuring compliance of programs and practices
- Assist in reviewing proposals from vendors to ensure top-notch benefits programs while maintaining a cost efficient
- Interface with Payroll team to ensure correct employee deductions for all benefits, and collaborate to resolve any issues
Must Have:
- 5+ years’ experience in benefits administration, preferably in the high-tech employer space
- Demonstrate knowledge and understanding of principles and practices of benefits and regulatory and compliance issues on the Federal and State level.
- Ability to empathize and partner with employees to assist them with getting all potential value from the NiCE benefits portfolio.
- Proven ability to effectively communicate and influence at all levels of the employee benefits process.
- “Hands on” with strong attention to detail
- Strong project management skills
- High energy, proactive, passionate
- Experience with ADP Vantage is a plus
A bachelor's degree in human resources, education or similar field or equivalent.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 5+ years of experience in benefits administration, preferably in a high-tech employer environment
- Knowledge of benefits principles and practices, including federal and state regulatory and compliance requirements
- Ability to empathize and partner with employees regarding benefits
- Effective communication and influencing skills across all levels of the employee benefits process
- Strong attention to detail and hands-on approach
- Strong project management skills
- High energy, proactive, and passionate approach
- Bachelor's degree in human resources, education, or a similar field, or equivalent experience
- Experience with ADP Vantage
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
