Position Compensation Range:
$69,000.00 - $115,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
• Be a important contact for employee benefits questions, helping employees understand benefit programs, enrollment requirements, life event changes and where to find resources.
• Manages daily benefits administration activities, including AskHR/ServiceNow cases, enrollment support, eligibility updates, dependent verification follow-up, vendor research and issue resolution.
• Partners with Senior Benefits Specialists, vendors and our teams to ensure benefits are administered and following plan provisions and applicable requirements.
• Identifies employee experience trends, recurring questions and operational pain points, and helps recommend practical improvements to benefit processes, communications and tools.
• Contributes to benefit design, administration process improvement discussions by sharing employee feedback, operational insights and data-supported recommendations.
• Supports Annual Enrollment, post-enrollment activities, year-end processes, audits, reporting, communications and other high-volume benefits periods.
• Maintains clear process documentation, job aids and team resources to support administration, knowledge sharing and scalable ways of working.
• Contributes to benefits-related projects as assigned, including testing, communications, data review, vendor coordination, implementation support and post-implementation improvement.
• Escalates complex issues while overseeing, status updates and resolution of assigned items.
• Builds relationships across the Benefits Administration team and with HR partners, vendors and other company partners.
Specialized Knowledge & Skills Requirements
• Demonstrated experience providing customer-oriented solutions or service in a professional environment.
• Knowledge of benefits administration or, programs, policies and related systems quickly.
•Managing multiple employee inquiries, deadlines and recurring administrative processes.
• Ability to communicate clearly and empathetically with employees, vendors and internal partners.
• Demonstrated ability to research issues, analyze information, identify options and recommend practical solutions.
• Ability to use employee feedback, operational data and recurring issue patterns to support process, communication and administration improvements.
• Comfort working with data, reports, case management tools, benefit administration systems and shared documentation.
• Work independently on assigned responsibilities while collaborating in a small, supportive team environment.
• Curiosity, and a continuous improvement mindset, with a willingness to jump in, learn and help the team make benefits easier for employees.
Travel Requirements
• Up to 10%. Physical Requirements
• Work that involves sitting/standing.
We will expect you to work 10 days per month from the office in this hybrid role. You should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110;
#LI-Hybrid
Additional Information- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
#LI-PT1Skills Required
- Experience providing customer-oriented solutions or service in a professional environment
- Knowledge of benefits administration programs, policies, and related systems
- Ability to manage multiple employee inquiries, deadlines, and recurring administrative processes
- Clear and empathetic communication with employees, vendors, and internal partners
- Ability to research issues, analyze information, identify options, and recommend practical solutions
- Ability to use employee feedback, operational data, and recurring issue patterns to support improvements
- Comfort working with data, reports, case management tools, benefits administration systems, and shared documentation
- Ability to work independently while collaborating with a small team
- Continuous improvement mindset and willingness to learn
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
