Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Benefits Relationship Manager to join our growing team in Greensboro, NC!
The Benefits Relationship Manager will provide prompt, efficient, and high-quality customer service. This position is responsible for monitoring all tasks and deliverables, fielding customer inquiries, and managing all project plans. The Employee Benefits Relationship Manager is the primary contact for our customers in managing day-to-day resolution and highly focused on customer timelines.
How You Will Contribute:
Establish strong relationships with customers and insurance carriers.
Provide proactive support to assigned customers. Act as the primary contact between customers and insurance carriers.
Collaborate and delegate amongst team to ensure customer timelines are delivered.
Supports implementation of new lines of coverage by setting up accounts, collecting needed documentation, and reviewing plan details with customer and carrier.
Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, billing, payments, or any other service-related matters.
Provide an exceptional customer experience.
Manage and document renewal, sales, and insurance operations compliance documents into the agency management systems.
Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
Promote a commitment to achieve or exceed internal and external performance standards.
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
Other Duties as assigned.
Licenses and Certifications:
Active Life, Accident, and Health License
Skills & Experience to Be Successful:
2+ years of customer service experience in the insurance industry.
High level of knowledge about the benefits we service including medical, short-term disability, long-term disability, life insurance, AD&D, voluntary benefits, dental, and vision.
Experience handling employee benefit account renewals, service needs, and customer escalations
Strong verbal and written communication skills required.
High Level of confidentiality
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, and Power Point.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Active Life, Accident, and Health License
- 2+ years of customer service experience in the insurance industry
- High level of knowledge about benefits servicing
- Experience handling employee benefit account renewals and escalations
- Strong verbal and written communication skills
- High Level of confidentiality
- Proficient knowledge in Microsoft Windows and Office tools
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
