Benefits Program Manager

COMPANY NAME: Zachry Industrial
JOB TITLE: Benefits Program Manager
DEPARTMENT: Total Employee Rewards Department
LOCATION: San Antonio, TX.
 

The Benefits Program Manager oversees Zachry’s health and welfare benefit programs and partners closely with internal stakeholders, consultants, and vendors to ensure compliance with applicable regulations, legal requirements, and plan provisions. The role also leads the implementation of benefit program enhancements, manages vendor relationships and performance, and supports employee escalations through advocacy, issue resolution, and benefits education. 
 

RESPONSIBILITIES

• Lead the administration and management of employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits for active employees and retirees. 

• Serve as the primary relationship manager for benefit vendors, insurance providers, consultants, and brokers. 

• Evaluate vendor performance, monitor service delivery, and ensure compliance with established service level agreements. 

• Lead and participate in Requests for Proposal (RFPs), vendor evaluations, implementation activities, and contract negotiations. 

• Ensure compliance with all applicable federal, state, and local regulations, including ERISA, ACA, COBRA, HIPAA, FMLA, and other benefits-related legislation. 

• Manage plan documentation, regulatory filings, audits, and compliance reporting requirements. 

• Monitor legislative and industry developments, assess potential impacts, and recommend appropriate program changes. 

• Resolve complex benefit inquiries and escalations with fairness, consistency, professionalism and timely follow-through.

• Assist with the development and delivery of employee communications and educational resources that promote understanding of and engagement with available benefit programs.

• Provide guidance, coaching, and mentorship to team members, as applicable.

• Identify opportunities for process improvements and operational efficiencies within benefits administration and service delivery.

• Champion and implement additional Total Rewards initiatives that support employee engagement, well-being, and retention.

REQUIREMENTS

• Bachelor’s degree 

• Minimum of five (5) years of direct experience managing employee benefit programs

• Strong analytical, project management, organizational and problem-solving skills

• Excellent verbal, written, presentation, and interpersonal communication skills

• Strong computer skills and demonstrated ability with the Microsoft Office Suite (Outlook, Word, Excel, Power Point)

• Working knowledge of employee benefits plan design, regulatory requirements, vendor contracts, service agreements, implementations, and reporting obligations

• Demonstrated ability to build and maintain effective working relationships with management, vendors, team members, and cross-functional stakeholders

• Strong customer service orientation with a commitment to providing exceptional support to internal and external customers

• Ability to work collaboratively in a team environment and lead projects and/or team members effectively

• Ability to maintain a high level of confidentiality and exercise sound judgment when handling sensitive information

• Confidentiality is critical to success

• Ability to travel up to 10% of the time

PREFERRED QUALIFICATIONS

• Bilingual in English and Spanish (speaking, reading, and writing)

• Seven (7) or more years of experience in employee benefits, Total Rewards, or related analytical disciplines 

• Understanding of employee benefits processes, governmental requirements, and economics of group insurance

• Professional certifications such as CEBS, SHRM-CP/SHRM-SCP, PHR/SPHR, or related credentials preferred

PHYSICAL DEMANDS

Employee will be required to communicate in person, via telephone, email, use of arm/hand steadiness, manual dexterity, finger dexterity, multi-limb coordination, oral expression, and comprehension. May be required to lift, carry and move objects safely.

WORK ENVIRONMENT

Work will be in a corporate office environment operating and functioning at a fast pace. Working out of cubicles near other various colleagues who are also in cubes. Some may refer to these workspaces as cube farms. Our corporate campus includes an on-site café with various daily breakfast, lunch and snack-time selections, a sizeable fitness center equipped with various state of the art work out equipment & weights, outdoor walking/jogging-path, herb garden, basketball half-court, sand-volleyball court and soccer field. Office noise will be low and generally consist of cube neighbors’ phone-calls, conversations and/or laughter. You can expect people to treat you with friendliness and respect throughout the Zachry campus.

The above description covers the fundamental responsibilities of the Benefits Program Manager position. It shall not be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.

 Zachry Group is dedicated to providing a Safe and Drug Free work environment; and is an Equal Opportunity Employer.

#LI-JM2