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We Make Lives Better
The Role
Coordinates patient access and insurance processes, including eligibility verification, authorizations, referrals, financial counseling support, appointment scheduling, and insurance-related inquiries. Maintains accurate records, resolves access and scheduling issues, supports clinic staff, and helps patients understand coverage and financial responsibilities while contributing to efficient clinical operations.
Summary Generated by Built In
The Benefits Coordinator Intermediate provides patient access and insurance coordination functions in support of clinical operations. Responsible for verifying insurance coverage, obtaining authorizations and referrals, supporting financial counseling activities, and serving as a resource to clinic staff on insurance and benefits questions. Ensures efficient patient scheduling contributes to a positive patient experience, supports clinic operations, and delivers service consistent with the UT Health mission, vision, and patient promise.
Responsibilities
- Verifies patient insurance eligibility and benefits prior to appointments.
- Obtains required authorizations and referrals for services and procedures.
- Serves as a resource to clinic staff regarding insurance and benefit requirements.
- Assists patients with questions related to insurance coverage and financial responsibilities.
- Supports financial counseling by identifying insurance coverage limitations and patient balances.
- Coordinates appointment scheduling according to provider availability and clinic protocols.
- Handles high-volume phone inquiries related to appointments, insurance, and referrals.
- Maintains accurate documentation of insurance and authorization information.
- Assists with resolving insurance or scheduling issues that may impact patient care.
- Performs other duties as assigned.
- Demonstrates commitment to the mission, vision, and patient promise of UT Health.
- Knowledge of medical insurance processes including eligibility verification, authorizations, and referrals.
- Strong analytical skills to review insurance coverage and resolve patient access issues.
- Ability to prioritize tasks and coordinate work within clinic schedules.
- Proficient in Microsoft Office, electronic medical records, and scheduling systems.
- Excellent verbal, written, and interpersonal communication skills.
Skills Required
- Knowledge of medical insurance processes, including eligibility verification, authorizations, and referrals
- Strong analytical skills to review insurance coverage and resolve patient access issues
- Ability to prioritize tasks and coordinate work within clinic schedules
- Proficiency in Microsoft Office, electronic medical records, and scheduling systems
- Excellent verbal, written, and interpersonal communication skills
- Commitment to the mission, vision, and patient promise of UT Health
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The Company
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
