Benefits CoE Operations Specialist F/H

What You'll Bring

You bring 2–4 years of experience in benefits, HR operations, total rewards, or HR shared services, ideally supporting multiple European countries. You have hands-on experience coordinating benefits administration and working with external vendors, brokers, or service providers. A bachelor's degree in Human Resources or a related field is expected. You manage multiple priorities with care and deliver high-quality operational support. You have an analytical mindset, strong attention to detail, and a customer-focused approach. You communicate clearly in English — written and spoken — and French language skills are a strong plus.

What You'll Build

You'll manage the day-to-day operations of SAP's EMEA benefits programs — covering pensions, insurances, transportation, and more. You'll resolve employee benefits inquiries and partner with vendors and internal stakeholders to ensure accurate, timely outcomes. You'll lead operational delivery with external benefits vendors, running performance reviews and driving continuous improvement. You'll monitor KPIs, service levels, and utilization data to spot opportunities and improve efficiency. You'll serve as the primary operational advisor within the Benefits CoE, guiding teams on administration, processes, and policy changes. You'll also support the rollout of new benefits initiatives and harmonization projects across EMEA.

Where You Belong

You'll join the Benefits Center of Expertise, a team with global oversight of SAP's benefits portfolio. The team drives SAP's benefits strategy to improve administrative efficiency, consistency, and employee experience. Your work will help align costs to market benchmarks while delivering an above-market benefits experience across EMEA.

Skills: Agentic AI Day-to-Day Practice · Context Engineering · AI-Assisted Automation & Prototyping · AI Adoption Capability · AI Output Quality Assurance · Establishing Trust · Customer Orientation · Effective Communication · Emotional Intelligence · Complex Problem Solving · Reward Management · HR Service Delivery · Stakeholder Management · Data Analysis · AI data analytics

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
 
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