Essential Duties and Responsibilities
• Serve as the primary benefit contact for clients during open enrollment
• Support sub-departments (underwriting, system operations, client relations, etc) with renewal preparation
• Validate client benefit plans for accuracy and perform quality checks of benefits-related data prior to delivery
• Provide guidance to ensure regulatory compliance
• Present and deliver Client renewals with minimal oversight
• Communicate and educate Client on all benefit offerings and products
• Work directly with insurance carriers and vendors with specific plan questions
• Advise employees on their options and help them navigate complex decisions about their benefits
• Review and provide various reports using internal tools to update progress of open enrollment
• Review the accuracy of employee benefits data within HR information systems (HRIS)
• Perform post open enrollment validation
• Other tasks and duties assigned related to benefit administration
Knowledge, Skills, and Abilities
• Strong organizational, analytical, time management, and problem-solving skills
• Experience working with HRIS platforms and able to quickly learn new software systems
• High attention to detail
• Ability to listen, understand, read, and communicate effectively both in writing and verbally in a professional environment
• Understand project scope, timelines, and milestones
• Experience leading others and project/task management
• Ability to de-escalate roadblocks using effective communication and best practices
Skills Required
- Experience with benefits administration and open enrollment
- Experience working with HRIS platforms
- Strong written and verbal communication skills
- High attention to detail and ability to perform quality checks
- Ability to advise employees on benefits and navigate complex decisions
- Ability to present and deliver client renewals with minimal oversight
- Ability to understand project scope, timelines, and milestones
- Experience leading others and project/task management
- Ability to de-escalate roadblocks using effective communication
- Familiarity working directly with insurance carriers and vendors
What We Do
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class payroll, benefits and HR to small and medium sized businesses. PrismHR software is used by more than 88,000 organizations and 2.2 million worksite employees, processing greater than $57 billion in payroll each year. Visit our website to learn more about how PrismHR can help your business be more profitable and productive. http://www.prismhr.com
