About Coursera + Udemy
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.
Why join us now?
AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.
Shape what comes next
By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.
How we work
We let you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.
About this role
We are looking for an accountable, self-driven Benefits Analyst to take end-to-end ownership of U.S. and Canada benefits data and compliance responsibilities, with additional opportunities to lead global initiatives. In this role, you will independently manage recurring deliverables including data reconciliations, vendor billing, compliance audits, and statutory filings. You will take full accountability for clear employee communications, vendor oversight, and driving process improvements through automation to deliver an exceptional employee experience.
What You’ll Do
Benefits Operations, Reconciliation & Audit
Manage employee benefit inquiries, enrollment corrections, qualifying life events, dependent changes, and routine Workday transactions.
Monitor eligibility files, identify discrepancies, reconcile enrollment and payroll deductions, coordinate corrections with vendors, and maintain exception logs.
Own routine follow-ups with benefits vendors, escalating decisions when needed.
Maintain process documentation, controls, and audit trails; recommend and implement process improvements and automation.
Conduct systematic testing and configuration validation within the benefits administration system to ensure accurate rules setup and seamless system performance.
Drive continuous process improvement to enhance efficiency, accuracy, and overall employee experience.
Compliance & Regulatory Support
Assist with required reporting and filings, such as Form 5500, ACA reporting, nondiscrimination testing, and SPD/SMM and notice distribution.
Support internal team benefits governance activities.
Gather documentation and respond to internal and external audit requests; track and close out findings.
Partner with Benefits colleagues, Legal, Finance, and external advisors to stay current on regulatory changes and assess their impact on our programs.
Communications
Draft, review, and maintain employee-facing benefits communications, including plan summaries, FAQs, intranet content, enrollment guides, and required notices, so they are accurate, comprehensive, and clear.
Verify communications against plan documents, vendor materials, and current regulations before release.
Serve as an escalation point for complex employee benefits questions and identify trends that inform communication improvements.
Vendor Management
Act as a day-to-day contact for certain benefits carriers, brokers, and third-party administrators; monitor service levels and resolve issues.
Contribute to vendor performance reviews, renewals, and RFP/vendor selection activities.
Ensure accurate, timely data exchange with vendors, including testing and monitoring of eligibility and payroll feeds.
Manage invoice payment processing, purchase order setup, and related financial workflows.
Growth & Continuous Improvement
As part of a small and lean team, take advantage of numerous opportunities to stretch, expand your skills, and take ownership of various benefit programs.
Drive continuous improvement across processes and workflows, leveraging AI and new technology solutions to optimize and automate operations.
Contribute to or lead special projects, including annual open enrollment, vendor reviews, system implementations, and data analytics.
Qualifications
Proven ability to work independently with strong personal accountability and ownership over recurring deliverablesDemonstrated professional knowledge in benefits administration
Strong analytical and problem-solving skills to assess complex situations
Hands-on experience with data reconciliation and audits, payroll, or invoice data.
Proven ability to build internal/external partner relationships
Typically 5+ years of relevant experience (or equivalent combination of education and experience).
Working knowledge of U.S. benefits regulations (ERISA, ACA, HIPAA, COBRA, FMLA) and the compliance activities that support them.
Strong written communication skills, with the ability to explain complex benefits topics clearly to employees.
Advanced Excel or Google Sheets skills; experience with an HRIS (e.g., Workday, UKG, ADP) and benefits administration platforms.
Strong attention to detail, analytical and problem-solving skills, and the ability to manage multiple priorities and deadlines.
Comfort handling confidential employee information with discretion and in accordance with privacy requirements.
Nice to Have
Benefits certification such as CEBS, CBP, or SHRM-CP/PHR.
Experience with open enrollment and vendor implementations or system migrations.
Experience handling Canada, global, or multi-state workforces.
Compensation
At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
This role is only available for hire in US-Z3.
US Zone 3: $92,000 - $115,000
US Pay Zones:
US-Z1: Bay Area (within 75 miles)
US-Z2: NYC and Seattle Metro (within 75 miles)
US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA
US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI
Posting Date
Posting Date: 4th November, 2026
Application Window: 4th November - 18th November 2026
We anticipate the application window will be open until 18th November 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
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For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice.
To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.
If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.
Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [email protected].
Skills Required
- Ability to work independently with strong accountability and ownership of recurring deliverables
- Professional knowledge of benefits administration
- Strong analytical and problem-solving skills
- Hands-on experience with data reconciliation and audits, payroll, or invoice data
- Ability to build internal and external partner relationships
- Typically 5+ years of relevant experience or equivalent education and experience
- Working knowledge of U.S. benefits regulations, including ERISA, ACA, HIPAA, COBRA, and FMLA
- Strong written communication skills and ability to explain complex benefits topics clearly
- Advanced Excel or Google Sheets skills
- Experience with an HRIS such as Workday, UKG, or ADP and benefits administration platforms
- Strong attention to detail and ability to manage multiple priorities and deadlines
- Ability to handle confidential employee information discreetly and according to privacy requirements
- Benefits certification such as CEBS, CBP, SHRM-CP, or PHR
- Experience with open enrollment and vendor implementations or system migrations
- Experience supporting Canada, global, or multi-state workforces
Coursera + Udemy Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is emphasized, often paired with mental-health resources such as Modern Health and Headspace. Wellness perks and remote-work support further reinforce access to care.
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Parental & Family Support — Parental leave is presented as fully paid and substantial (e.g., around 12 weeks), with added fertility, adoption, and surrogacy support plus caregiver-concierge services in some plans. These offerings signal meaningful support for families alongside flexible time off.
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Equity Value & Accessibility — Total rewards commonly include restricted stock units and an employee stock-purchase plan in addition to base pay. Bonuses and equity are positioned as notable components of compensation.
Coursera + Udemy Insights
What We Do
About Coursera: Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. About Udemy: Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers.
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Coursera + Udemy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer hybrid work schedules and hybrid working so our people can make work fit their unique needs.
