HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 600 offices across the United States, Canada and Puerto Rico with more than 21,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.
Job purpose:
The BenAdmin Technology Specialist is at the heart of how our clients experience benefit administration technology. This is not a broad IT or general technology role — it is a specialized position focused specifically on the platforms and tools used to administer employee benefits, with Employee Navigator at the center.
As a vital member of the Experience Team, this role owns the client onboarding journey, drives the group renewal process, and serves as a trusted resource for benefit administration technology support. Beyond day-to-day operations, this position helps shape the training, strategy, and vision behind our benefit admin systems — making a real impact on both the client experience and the way our team works.
Duties and responsibilities
Premier user for BenAdmin system.
Responsible for client onboarding, group renewal process and updates to the BenAdmin System.
Support other HUB Team’s with technical issues and provide ongoing training as needed.
Assist supervisor with ongoing trainings, documents, and presentations for internal staff.
Perform cross company system audits, updates and take preventative measures to prevent financial risk to the company and its clients.
Assist Clients with triggering Payroll Integrations and integration process if needed
Stay abreast of Ben Admin technology, submit escalated service tickets and enhancement requests, as necessary.
Assists in the set-up and monitoring of EDI files.
Assists in the set up and monitoring XML Files and API Files when applicable
Maintains positive relationships both internally and externally
Maintain HUB Values including HIPPA Compliance.
Ensures we are meeting HUB turn-around times.
Work experience:
- 1-2 years working for a carrier or brokerage firm preferred
- Knowledge of Employee Navigator is preferred.
- Experience with benefits and enrollment systems preferred.
Knowledge and Skills
- Strong verbal and written communication skills
- Analytical and problem-solving abilities
- Proficient in Microsoft Office – intermediate to expert user level preferred.
- Excellent organizational skills
- Ability to work well under pressure with attention to detail
- Team oriented self-starter with ability to prioritize, monitor and control workflow deadlines and be flexible
- Detail oriented
- Sense of urgency
- Understanding of benefits & benefit terminology
- Proficient typing ability
- High degree of independence and problem-solving skills
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
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Skills Required
- 1-2 years working for a carrier or brokerage firm
- High School Diploma or equivalent
- Knowledge of Employee Navigator
- Experience with benefits and enrollment systems
- Proficient in Microsoft Office (intermediate to expert)
- Understanding of benefits and benefit terminology
- Strong verbal and written communication skills
- Analytical and problem-solving abilities
- Excellent organizational skills and attention to detail
- Experience with EDI, XML, or API file setup/monitoring
- Ability to work under pressure and prioritize tasks independently
- Maintain HIPPA/HIPAA compliance and HUB values
HUB International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HUB International and has not been reviewed or approved by HUB International.
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Flexible Benefits — Flexible spending accounts and pre-tax commuter programs are available, alongside a broad menu of voluntary options such as legal plans, accident coverage, and group auto/home insurance.
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Healthcare Strength — Health, dental, and vision coverage are offered with multiple medical plan options, complemented by life and disability coverage and a dedicated wellbeing program with activities and tools.
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Retirement Support — A retirement savings plan is provided with a discretionary company match and access to financial planning assistance tools.
HUB International Insights
What We Do
Hi, we’re HUB. We advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy. So you’re ready for tomorrow. About Hub International Headquartered in Chicago, Illinois, Hub International Limited (Hub) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, Hub’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.
