Benefits Administration Services Associate
Pay Rate: $16.00, which may be below your state's minimum wage. Please take this into consideration when applying.
Onsite Role – Full Time - Chesapeake, VA
Hours: Varies between 8:00 am - 8:00 pm EST and work two late night shifts of 11:30am - 8:00pm per week
Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Benefits Administration Services Associate.
As a Benefits Administration Services Associate at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.
About the Role:
- Assist participants that are scheduled for appointments regarding their retirement packages, including explanations of available options and required documentation
- Research and resolve participant inquiries by reviewing account details, plan provisions, and system records
- Document all calls, actions taken, and resolutions accurately in the system
- Maintain confidentiality and comply with all regulatory, privacy, and company policies
- Escalate complex or unresolved issues to the appropriate department when necessary
- Assist with incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner
- Responsible for managing inbound calls
- Checking on stop and reissuing cases
- Managing inboxes
- Working on death kits
- Collaborating with the team
Provide information on pension eligibility, benefit calculations, and payment timelines
Requirements:
- Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check and drug test
- Must have strong organization skills
- Must have excellent Time management skills
Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
Working with us:
Join a rapidly growing organization that can support your career goals.
What you get:
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- The chance to make a real impact on the travel experience
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - $37,050.
About UsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- High School Diploma or equivalent
- Ability to pass a criminal background check and drug test
- Strong organizational skills
- Excellent time management skills
- Strong customer service mindset with clear, professional communication and ability to follow instructions accurately
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
