Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Benefits Account Manager – Public Sector to join our growing team.
The Account Manager is responsible for managing and retaining a dedicated book of business focused on public sector clients who offer employee benefit programs consisting of group medical, dental, vision, pharmacy management, life, disability, and workplace benefits. This role serves as a long-term strategic partner and primary point of accountability while delivering consistently high-quality client experience. Day-to-day responsibilities include leading benefits implementation, compliance alignment, renewals, and Open Enrollment strategy.
The Account Manager partners closely with public sector organizations to navigate regulatory complexity, multi‑layered governance and decision‑making environments, and long planning cycles—ensuring benefits programs are compliant, well‑executed, and aligned with agency or municipality goals. Success in this role requires a consultative mindset, strong public sector expertise, and the ability to proactively anticipate client needs, resolve issues, and strengthen trust over time.
How You Will Contribute:
Manage an assigned book of business with a focus on client retention, deepening relationships through thoughtful service delivery, trusted partnership, and utilization of department best practices.
Define overall implementation strategy, timelines, and success criteria in partnership with the client.
Lead implementation kickoffs and facilitate key decision‑making conversations across client leadership and their teams.
Lead carrier and vendor relationship management, ensuring service delivery, performance standards, and contractual obligations are consistently met.
Serve as the strategic point of coordination to ensure benefits solutions align to client objectives.
Lead the development and execution of client wellness strategies, coordinating with wellness partners, and attending wellness‑related events to reinforce program goals and employee engagement.
Anticipate client risks, dependencies, and potential roadblocks; proactively adjust plans to maintain outcomes.
Act as a trusted advisor to the client, delivering clear guidance.
Resolve escalated issues that impact trust, timing, employee experience, or desired outcomes.
Maintain strong client relationships through proactive communication, accountability, and follow‑through.
Skills & Experience to be Successful:
In‑depth knowledge of employee benefits programs, including group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.
Working knowledge of public sector benefits environments, including governmental entities, municipalities, law enforcement agencies, special taxing districts, and school districts.
Understanding of benefits compliance and regulatory frameworks (e.g., ACA, ERISA, COBRA, HIPAA) and when to engage specialized third‑party expertise.
Knowledge of Open Enrollment planning and execution.
Familiarity with carrier and vendor operations, service models, and performance standards.
Understanding public sector governance, multi‑layered decision‑making, and procurement considerations.
Strong client relationship management skills with the ability to build trust, credibility, and long‑term partnerships.
Strategic planning and execution skills to lead implementations, renewals, and Open Enrollment initiatives.
Excellent verbal and written communication skills, including the ability to translate complex benefits and compliance topics into clear, actionable guidance.
Skilled at facilitating decision‑making conversations with client leadership and internal teams.
EDUCATION, TRAINING AND EXPERIENCE:
Bachelor’s degree in Business Administration, Human Resources, Finance, Risk Management, Public Administration, or related field, or equivalent relevant work experience.
Advanced coursework or continuing education in employee benefits, compliance, or public sector administration is a plus.
5+ years of experience in employee benefits account management, benefits consulting, brokerage, or a related client‑facing role.
Prior experience managing a book of business, with demonstrated accountability for client retention and relationship growth.
Experience serving public sector clients (e.g., municipalities, school districts, counties, state agencies) preferred.
Active Life & Health Insurance license (or ability to obtain within the first 90 days' timeframe).
Professional designations are a plus: CEBS (Certified Employee Benefit Specialist), PHR / SPHR, SHRM-CP/SHRM-SCP.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Bachelor's degree in Business Administration, Human Resources, Finance, Risk Management, Public Administration, or a related field, or equivalent relevant work experience
- 5+ years of experience in employee benefits account management, benefits consulting, brokerage, or a related client-facing role
- Experience managing a book of business with accountability for client retention and relationship growth
- Active Life and Health Insurance license, or ability to obtain it within 90 days
- Experience serving public sector clients such as municipalities, school districts, counties, or state agencies
- Advanced coursework or continuing education in employee benefits, compliance, or public sector administration
- Professional designation such as CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
