Benefitfocus HCM Integration Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus serves millions of consumers through an integrated portfolio of products and services that enable clients to efficiently shop, enroll, manage, and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides a single destination for consumers to access and manage their benefits.

Benefitfocus is seeking an HCM Consultant to join our Customer Success Organization. The HCM Consultant is responsible for gathering data integration requirements and delivering solutions that meet client data integration needs. This role partners with new public sector customers during implementation projects and supports existing customers through business events requiring changes to data exchange processes.

A critical component of successful platform implementations is ensuring high-quality, accurate, and timely data integrations. The HCM Consultant works closely with customers, including Human Resources and Benefits leaders and representatives, to understand business and technical requirements. The consultant partners with Engineering teams to translate requirements into effective integration solutions and coordinates testing efforts across clients and internal stakeholders to ensure successful delivery and transition to production support teams.

This role is remote; however, candidates must be located within commutable proximity to one of our offices to support periodic onsite collaboration.

The Contributions You’ll Make:

• Partner with customer payroll vendors to determine outbound deduction file integration requirements.
• Partner with customer HCM system providers to determine inbound demographic file integration requirements.
• Extract files and ensure successful, accurate, and timely delivery to vendors.
• Facilitate discovery sessions, standard integration and functionality overviews, customer trainings, and implementation project meetings.
• Gather and analyze customer integration requirements and recommend the most appropriate integration solutions.
• Translate business requirements into clear, accurate, and concise technical requirements documentation.
• Refine requirements documentation based on customer feedback and internal engineering reviews.
• Develop testing plans for data integrations and oversee component testing and user acceptance testing activities.
• Troubleshoot, triage, and resolve issues identified during testing efforts.
• Ensure a seamless transition from existing customer data transmission processes to the Benefitfocus Platform.
• Obtain customer and engineering sign-off and coordinate successful transition of integrations to ongoing production support teams.
• Partner with project managers to align integration delivery with overall implementation timelines and milestones.
• Adapt to a fast-paced environment while effectively managing multiple competing priorities.
• Successfully manage a workload of 5-10 concurrent implementation and integration projects.
• Collaborate with Product Management, Operations, Sales, and other cross-functional teams to support successful customer outcomes.
• Perform other duties as assigned.

Minimum Knowledge & Experience:

• Bachelor's degree required.
• 3+ years of experience in a SaaS implementation environment.
• Experience with systems integration and field-level interface design.
• Experience with file transmission to third-party vendors.
• Excellent written and verbal communication skills.
• Background in business application consulting with client-facing experience.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Strong customer focus and ability to translate business requirements into technical solutions.

Preferred Knowledge & Experience:

• Knowledge of payroll systems.
• Knowledge of employee benefit plans and benefit structures.
• Experience working with HR, HCM, payroll, or benefits administration platforms.
• Experience supporting customer implementations within a Software-as-a-Service (SaaS) environment.

How This Role Aligns to Our Core Four:

At Voya, our Core Four represent the foundational expectations we bring to every role. As an HCM Consultant, you will support these priorities by delivering quality integration solutions, partnering closely with customers, and driving successful implementation outcomes.

• Instill Customer Obsession – Build trusted customer relationships by understanding integration requirements and delivering solutions that support a seamless benefits experience.
• Transform with Automation/AI – Leverage technology, automation, and data-driven tools to improve integration efficiency, accuracy, and implementation quality.
• Drive Higher Performance Through Our People – Collaborate across customers, Engineering, Product, Operations, Sales, and Project Management teams to achieve successful outcomes.
• Execute on the Fundamentals – Ensure integrations are delivered accurately, tested thoroughly, documented clearly, and transitioned smoothly to production support.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.