Benefit Plan Administrator – Group Benefit Plan Administration

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

We are continuing to grow our team and are seeking an enthusiastic, team-oriented, results-driven Group Benefit Plan Administrator to join our Group Benefit Plan Administration team. 

Under the direction of the Team Manager, this career minded individual will be responsible for building group benefit plans in accordance with contractual specifications for Pharmacy, Dental, and Health lines of benefit and assisting in day to day on-boarding/revising of group plans while specializing in building in Blue Express, POS, and Ben Plan systems - ensuring accurate and timely service for our group, individual products and government customers. 

The successful candidate must have exemplary interpersonal skills, positive attitude and work ethic, strong problem-solving skills, and a strong commitment to exceptional client services.

WHAT YOU WILL DO:

• Interpretation of previous carrier’s and other Blue Cross Plans contract on non-standard benefit plans and translation of benefit plan designs to our internal benefit administration forms and national benefit administration forms.
• Builds benefit plans for new and existing groups according to master application or revision applications on the relevant systems.
• Handles, investigates and resolves complex or problematic benefit building issues or inquiries.
• Communicates to provide direction and instructions to fellow team members and internal departments.
• Ensure the needs and expectations of all our customers, whether internal or external, are met.
• Liaises with other departments regarding corporate or non-standard group benefits to ensure all parties are aware of any unique aspects of a group’s benefits or administration requirements.
• Verification of group benefit plan builds and changes processed by fellow administrators.
• Monitors existing procedures to ensure continued efficiency and to identify improvement opportunities.
• Builds benefit plans to support new product development, corporate projects and large-scale initiatives.
• Maintain business process documentation when gaps are identified.
• Monitor and assign email inquiries sent to the shared inquiries inbox.

WHAT YOU WILL HAVE:

• Preferred related experience with a good general knowledge of insurance industry practices.
• Will ideally have a strong knowledge of Alberta Blue Cross® plans, benefits, contracts, systems and processes.
• Demonstrated commitment to excellent customer service.
• Requires strengths in the area of flexibility, innovation and independence.
• Exceptional interpersonal skills.
• Demonstrated ability to work in a team.
• Demonstrated planning and organizational skills.
• Demonstrated analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Demonstrated knowledge in Microsoft office products, proficiency in MS Access and MS Excel would be an advantage
• Post-secondary education would be preferred.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca