About Take Command
Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.
Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.
About the Benefit Consultant Partner
We’ve spent a lot of time learning about our customers - who they are and what is important to them. Now, as Take Command serves larger employers with more sophisticated needs and dynamic workforces, we are expanding our Customer Success team. The Benefit Consultant Partner (BCP) will serve as the trusted advisor for our Benefit Consultant partners while providing insight and solutions for their needs. We are looking for someone with a proactive and positive personality with a desire to problem-solve, think strategically, and ensure our partners love Take Command & HRAs!
Primary Responsibilities:
- Serve as the primary advocate for our Benefit Consultant partners, providing responsive and knowledge support to align with our partnership values
- Collaborate closely with Client Success, Support, and Sales to ensure our Benefit Consultant needs are prioritized and addressed effectively
- Manage inbound inquiries with timeliness, coordinating cross-functionally to ensure a successful partnership
- Act as an escalation point for Benefit Consultants tied to client needs, ensuring prompt insight and resolution
- Drive guidance and resources to support our partners through seasonal and yearly events of our clients ICHRA program
- Analyze brokerage data to support value driven conversations and best practices
Skills and Qualifications:
- 2+ years of experience in Customer Success or working with Benefit Consultants
- Proactive attitude and a strong ability to organize and plan effectively
- Process and detail-oriented mindset
- Proven track record of meeting or exceeding key metrics
- Excellent written and verbal communication skills able to present at all levels of an organization, including dealing directly with key decision makers or executive level client contacts
- Experience in HubSpot and proficient in Microsoft Office Suite
Compensation: $65,000-$75,000 + 16% bonus
Working at Take Command
We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.
- A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
- Unlimited personal vacation in addition to regular company holidays.
- 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
- We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
- Paid parental leave for new parents.
- Flexible on where you work – we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done.
More About Us
We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes.
We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.
Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.
This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story!
*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What We Do
Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.
Why Work With Us
People first. That’s Take Command’s top company value. Living it out every day is what makes the culture at Take Command that rare unicorn of meaningful work sharpened by a team that encourages one another, advocates for each other, and has a lot of fun in the process.
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