Jobs at Take Command

Manage and grow relationships with broker partners and employer clients using ICHRA. Drive retention, expansion, and renewals through account plans, business reviews, trainings, and contract negotiations. Monitor account health, report on metrics, resolve client issues, collaborate cross-functionally, and mentor junior team members to meet revenue and retention goals.

Own and improve the revenue tech stack and CRM hygiene (HubSpot), design and deploy AI agents and automation to reduce manual work, build leadership dashboards and forecasting analytics, document systems and processes, and enable adoption across Sales, Marketing, and Account Management to scale revenue operations.

The Business Development Manager will expand ICHRA adoption through partnerships, manage relationships with consulting firms, and generate leads, contributing to sales growth.

Lead architecture and implementation of ledger, payments, and money-movement systems. Design reliable backend services, integrations, and data models for balances, reimbursements, reconciliation, reversals, and payment state. Guide technical decisions, mentor engineers, partner with product leadership, and apply production financial systems experience to ensure correctness and operational reliability.

Build and maintain backend-leaning full-stack product and platform capabilities including services, APIs, data models, and integrations. Own work end-to-end, write technical designs, collaborate with product and design to build frontend experiences, improve code/tests/docs/operations, and contribute to product and technical direction within the squad.

Own and improve Intercom Fin performance and quality, monitor metrics, analyze escalations, enhance knowledge sources and workflows, partner cross-functionally to deploy AI use cases responsibly, define success metrics, run pilots, and document learnings to scale AI-driven customer and internal experiences.