Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
LocationThe all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.
Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.
OverviewThe Bellperson (Full-Time) is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.
Responsibilities- Load and unload luggage carts.
- Organize and deliver luggage for tour groups
- Escort guests to rooms and familiarize them with hotel services.
- Inspect guest’s room to ensure it is in order and that supplies are adequate.
- Explain features of the room including operation of electronic devices and entertainment.
- Check/store luggage for arrivals and departures with luggage tags.
- Store, track, and deliver packages as needed.
- Deliver messages to meeting rooms.
- Deliver flowers, laundry, packages and other amenities to guestrooms.
- Assist with room changes.
- Maintain current listing of local and area attractions, special events and activities.
- Maintain list of local transportation guides, churches, sports arenas, etc.
- Assist Houseperson with guest requests.
- Ensure lobby reader board is correct.
- Provide information, maps and directions as required.
- Where applicable answer console to assist front desk agents.
- Show guestrooms and suites as needed and emphasize the hotel’s amenities.
- Perform other duties as requested by management.
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- Must have a valid driver's license for the applicable state. (If applicable)
- Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and in writing
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to maintain confidentiality of information.
Skills Required
- High school diploma or equivalent
- Valid driver's license for the applicable state, if applicable
- Ability to lift, carry, push, pull, or move up to 100 pounds occasionally
- Ability to stand during the entire shift
- Effective verbal and written communication skills
- Ability to listen to, understand, and clarify concerns from employees and guests
- Ability to maintain confidentiality of information
- Hotel or related field experience
What We Do
Highgate is a hospitality investment and management company with a diverse portfolio of hotels and resorts. It provides expert guidance across the property lifecycle, from planning and development through recapitalization or disposition, and uses revenue-management tools to improve performance and asset value. Its portfolio includes bespoke lifestyle brands, legacy brands, and independent properties across North America, Europe, the Caribbean, and Latin America.
