Jobs at Highgate Hotels, L.P.

Provides courteous and efficient front-desk service during guest check-in, stays, and checkout. Handles reservations, room rates, cash and credit procedures, guest inquiries, promotions, room reports, shift paperwork, safe-deposit boxes, and emergency procedures. Operates the hotel front-desk system, maintains service standards, supports hotel operations, and assists with resolving guest and employee concerns.

Supervise front office operations while delivering courteous guest service during check-in, stays, and checkout. Handle reservations, room assignments, cash and credit procedures, guest inquiries, packages, messages, reports, shift closing paperwork, and hotel systems. Monitor promotions, emergency procedures, cleanliness, and service standards. Lead front office team members, resolve guest and employee concerns, attend required training, and support efficient hotel operations.

Revenue Management Intern supporting hotel revenue strategy, rate and inventory analysis, market research, forecasting, reporting, and performance tracking. The role includes rotations through Front Office, Housekeeping, Food and Beverage, Engineering, and other hotel departments. The intern assists with guest service, room readiness, operational projects, meetings, scheduling, and administrative tasks while learning hotel leadership, service standards, financial performance, and commercial operations.

Oversee hotel security operations, personnel, policies, training, reporting, and compliance. The manager safeguards guests, associates, visitors, and hotel assets; coordinates with law enforcement; responds to complaints and security incidents; supports crisis management; maintains budgets and productivity; and ensures professional, service-oriented security operations.

Maintains cleanliness and sanitation across kitchen, back dock, storage, and utility areas. Washes dishes, glassware, utensils, pots, and pans by machine or hand; deep-cleans kitchen equipment and surfaces; stores supplies; assists with food preparation and deliveries; handles chemicals safely; and follows food safety and company standards.

Controls the casino main bank and cage vault during assigned shifts. Supervises, trains, and directs cage cashiers; safeguards bankroll; verifies documents; manages table fills and credits; conducts opening and closing procedures; ensures compliance with standard operating procedures, currency transaction reporting requirements, laws, and company policies; and performs cashier duties when needed.

Assists hotel guests with luggage, room escorts, guestroom explanations, package and amenity delivery, luggage storage, room changes, directions, local information, and general guest requests. Maintains lobby information and supports front desk and housekeeping operations. Requires courteous communication, physical ability to lift and move luggage, confidentiality, and the ability to stand throughout the shift.

Supports hotel Sales and Catering operations through administrative, clerical, and guest-service duties. Responsibilities include handling communications, filing, correspondence, office supplies, meeting minutes, trace files, business center assistance, and preparing Banquet Event Orders for catering clients. The coordinator greets guests, supports meetings and training, maintains efficient office operations, and provides courteous service while managing multiple priorities.

Prepares and serves cocktails and other beverages, sets up and breaks down the bar, maintains cleanliness, manages liquor inventory, follows hotel standards and state liquor laws, and provides courteous guest service. The role requires responding to guest concerns, maintaining safety procedures, attending training, and supporting efficient hotel operations.

Maintains hotel facilities and equipment through preventive maintenance, troubleshooting, and repairs involving HVAC, electrical, plumbing, water systems, kitchen equipment, pools, furniture, walls, and electronic locks. Records equipment readings and maintenance activities, follows applicable codes, supports guest and employee needs, attends required training, and performs varied building maintenance duties.

Participate in hotel department rotations and shadow operational leaders across front office, housekeeping, food and beverage, engineering, sales, finance, and human resources. Assist with guest service, room readiness, events, reporting, scheduling, administrative tasks, performance reviews, and special projects. The intern will learn hotel operations, service standards, staffing, financial basics, associate engagement, safety procedures, and leadership practices in a fast-paced, guest-facing environment.

This internship provides hands-on exposure to hotel operations through rotations in front office, housekeeping, food and beverage, engineering, sales, finance, and human resources. The intern will shadow department leaders, assist with guest service and room readiness, support restaurant and event operations, review hotel performance indicators, attend operational meetings, and contribute to administrative tasks and process-improvement projects. The role requires a professional, service-focused attitude and flexibility to work varied schedules in a fast-paced, guest-facing environment.

Maintains hotel financial reporting and internal controls, with primary responsibility for payroll, income auditing, accounts receivable, credit, billing, collections, ledgers, revenue reporting, reconciliations, and journal entries. Supports monthly close, handles chargebacks and returned checks, partners with Sales and Events on customer credit, resolves guest and customer issues, and cross-trains in accounting functions such as accounts payable.

Assists hotel guests with luggage, room orientation, packages, amenities, directions, transportation information, and other requests. Loads and stores luggage, escorts guests to rooms, explains hotel features, delivers items, supports room changes, maintains lobby information, and may assist front desk operations. Requires strong communication, guest-service skills, confidentiality, physical stamina, and the ability to lift heavy items. A high school diploma is required; hotel experience is preferred.

Oversee resort beach and recreation programs, including activity planning, poolside events, beach games, staff supervision, scheduling, guest engagement, safety compliance, equipment maintenance, cleanliness, and group event coordination. The role also supports budget management and promotion of resort activities while maintaining exceptional guest service. Requires flexible availability, outdoor work in hot weather, and leadership in a hospitality environment.

Supervise overnight hotel safety and security operations by patrolling premises, monitoring surveillance cameras, responding to emergencies and altercations, investigating incidents, checking access credentials, identifying hazards, maintaining activity logs, and completing incident reports. The role also supports guests, administers first aid or CPR when needed, manages keys and communication equipment, and helps protect hotel guests, employees, and property.

Supervise daily reservations operations, coach and develop reservation agents, monitor service quality and response times, manage bookings and guest requests, resolve escalated issues, coordinate with hotel departments, monitor inventory and occupancy, support rate strategies, review reports, and assist with staffing and scheduling.

Supervise front office operations while providing courteous guest service during check-in, stays, and checkout. Responsibilities include managing reservations, cash handling, guest inquiries, packages, communications, shift paperwork, room and housekeeping reports, promotions, emergency procedures, and front desk systems. The supervisor also supports team members, maintains hotel standards, resolves concerns, and ensures efficient, friendly operations. Weekend availability and the ability to stand for the full shift are required.

Provides food and beverage service in the hotel bistro, supporting guest needs and maintaining an efficient, welcoming dining environment. The posting provides limited role-specific responsibilities.

Assists hotel guests with luggage, room orientation, deliveries, packages, transportation information, room changes, and other concierge-style requests. Maintains luggage storage, lobby information, and guest service materials while coordinating with front desk and housekeeping. Requires strong communication, physical ability to move luggage, standing throughout shifts, confidentiality, and preferably hotel-related experience.