Who we are
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries give back the joy of hearing, feeling and living to thousands of people across the world.
In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.
Aligned to this goal, we offer a hybrid working policy, allowing employees to work 9 days/month remotely.
Who we are looking for
The Country Diary Management Specialist drives optimal HCP engagement and elevates the Customer Experience by ensuring efficient, data-driven management of diaries and traffic. The role maximizes field productivity through strategic traffic prioritization, precise scheduling, and continuous alignment between Front Office Systems and HCM, while leading change initiatives that enhance agenda performance and operational excellence across the country.
Key responsibilities:
- Traffic Management
- Balance traffic quantity vs. quality across shop clusters, ensuring optimal workload distribution.
- Guide and influence traffic prioritization activities led by the Marketing team.
- Monitor traffic flows and implement improvement actions to align with business priorities and resource availability.
- Diary Optimization
- Ensure full alignment of working hours between FOS and HCM.
- Lead scheduler management to maximize productivity and customer coverage.
- Create additional diary capacity by collaborating with HR and Field teams to improve shift allocation, flexibility, and efficiency.
- Own and manage the double-booking process, ensuring minimal overlap and clear prioritization.
- Steering & Change Management
- Lead and drive adoption of diary management and scheduling projects to achieve targeted agenda KPIs.
- Act as the change agent for process optimization and system enhancements related to diary performance.
- Steer the sales team to push agenda performance and meet defined scheduling efficiency targets.
- Ensure clear, structured, and consistent communication routines, such as the daily “Good Morning AM” touchpoints.
- Stakeholder Management
- Build strong cross-functional collaboration with key national stakeholders:
- Country Marketing (for traffic and campaign planning)
- Country Sales Team (for performance steering and execution)
- Country Retail Training Team (for capability development)
- Country HR Team (for workforce scheduling and resource planning)
What you’ll need
- Max 2 years of experience in diary / traffic management, sales operations, or business planning roles, ideally in a retail, healthcare, or customer-centric environment.
- Project management and change leadership skills.
- Excellent communication, stakeholder management, and analytical abilities.
- Proficiency with scheduling tools, CRM systems, and MS Office (especially Excel).
- Ability to translate data insights into actionable business improvements.
- Fluent in English; Fluent in Dutch or Fluent in French
What We Offer
In addition to the activities listed, what you will gain is equally stimulating:
- A performance-enhancing and dynamic culture in which personal contribution is most important
- A working atmosphere that allows you to shape our growing company and to take over responsibility from day one
- Collaboration in a dynamic and highly motivated team as well as close cooperation with our international colleagues
- Inspiring purpose and value driven organization
- An attractive compensation package and additional benefits including car, company pension plans and cafeteria plan (flex income plan)
- 32 days of vacation, flexible working hours and smart home office arrangements
- Individual career planning, customized training, a comprehensive onboarding program, a versatile e-learning platform as well as interesting development opportunities
Amplifon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Amplifon and has not been reviewed or approved by Amplifon.
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Strong & Reliable Incentives — Performance-related bonuses and commission structures can meaningfully lift total earnings in some sales and clinic roles. Incentives appear more favorable for high performers where targets are attainable and variable pay is a consistent part of the package.
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Healthcare Strength — Health coverage is described as comprehensive in many markets, often including core medical needs and hearing-related care. Added supports such as EAP/psychological counseling and wellness programs broaden the health-and-wellbeing value of the package.
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Leave & Time Off Breadth — Time-off offerings are frequently characterized as generous in parts of Europe, with substantial PTO allowances and additional leave provisions in some locations. Flexibility options such as hybrid arrangements further increase the perceived value of time-related benefits.
Amplifon Insights
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What We Do
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 26 countries and a team of 20,300 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Although we are constantly growing, we have the drive of a start-up and are committed to striving for innovation every day. Whatever role our employees take on at Amplifon, they each make more possible - more brands for customers, more support for colleagues, more opportunities for their own careers and more innovative possibilities. We are guided by our values and are motivated by our purpose, ensuring each new day brings opportunities for innovation as we explore new horizons for our business, our customers and each other. At Amplifon, we make more possible. Amplifon operates in: Argentina, Australia, Belgium, Canada, Chile, China, Colombia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, the Netherlands, UK, United States, and Uruguay. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true
