Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We’re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you’ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you’re passionate about delivering exceptional service and putting customers first, we’d love to hear from you.
Key Responsibilities
Authorize or reject treatment requests before procedures
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
Manage membership updates, billing inquiries, and document issuance
Coordinate international medical appointments and support cross-departmental communication
Investigate and resolve complaints, ensuring customer satisfaction
Maintain accurate system records and support new team members
Collaborate with providers and internal teams to deliver seamless service
What We’re Looking For
• Fresh graduates with a medical background are welcome to apply
Able to demonstrate that you pay due regard to customers and treat them fairly by:
• Being able to explain the impact that your role and actions have on the fair treatment of customers
• Being able to explain the potential implications for customers who are not treated fairly by you or others
• Making the fair treatment of customers central to all that you do
• Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: [email protected]
Time Type:
Full timeJob Area:
Call CentreLocations:
Egypt - CairoSkills Required
- Able to work rotational shifts including overnight
- Handle customer inquiries across phone, email, web chat, and in-person
- Ability to authorize or reject treatment requests before procedures
- Manage membership updates, billing inquiries, and document issuance
- Coordinate international medical appointments and support cross-departmental communication
- Investigate and resolve customer complaints ensuring satisfaction
- Maintain accurate system records and support onboarding of new team members
- Complete compulsory regulatory training on time and demonstrate fair treatment of customers
- Fresh graduate with a medical background
- Customer-focused with strong communication skills
Bupa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bupa and has not been reviewed or approved by Bupa.
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Healthcare Strength — Health cover via the UK Health Trust, day‑one medical support for frontline roles, and dedicated women’s health initiatives indicate a robust, health‑centric package. Access to digital GP, nurse lines, and options such as dental and health cash plans further reinforce medical and preventive care breadth.
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Wellbeing & Lifestyle Benefits — Wellbeing programs span mental, physical, emotional, and financial support, with offerings like EAP access, gym discounts, and health assessments. Flexible work and wellbeing programs highlighted in some regions add to lifestyle value.
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Parental & Family Support — Policies include enhanced parental leave in certain UK business units and a family mental‑health support line. Options to extend medical coverage to dependants and family‑oriented allowances strengthen support beyond the individual.
Bupa Insights
What We Do
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com
