CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Description
Are you a premium or luxury brand shopper or fan? If the answer is yes, then we are looking for you!
We are looking for Customer Experience Evaluators (CXEs) based in Canberra, Australia who are keen on sharing their opinion about their experience in a luxury store. As a CXE, you will conduct discreet evaluations of your favourite luxury brands in markets such as beauty, fashion, jewellery, watches or automobiles and give us your feedback.
Apply now and join us to experience luxury retail. We look forward to welcoming you to our CXG community!
Requirements
- Must be 25 years of age or older.
- Current customer of premium and luxury brands.
- Not currently under contract with any retail brands, to ensure impartiality.
- Punctual, organized, detail-oriented, and reliable.
- Observant and passionate about customer experience.
- No prior experience is required; we value honest feedback from genuine customers.
Benefits
- This is a freelance, project-based position
- Flexible working hours
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
Previously, the business comprised three separate agencies:
Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences.
Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses.
FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury.
As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
