Technical Client Success Manager
Job Title: Technical Client Success Manager
Location: On-Site, Hyderabad
Job Type: Full-Time
About the Company:
Beacon is an AI-powered implementation orchestration platform that automates enterprise
SaaS deployments end-to-end, from initial configuration through post-launch hypercare. By
eliminating manual processes and fragmented workflows, Beacon enables SaaS vendors to
deliver implementations over 60 percent faster while ensuring consistent, audit-ready
outcomes across complex, multi-tenant customer environments. Beacon is trusted by
leading enterprise clients across HR, fintech, logistics, and consumer platforms, and is
backed by Sorin Investments, Athera Venture Partners, JAFCO Asia, and Unicorn India
Ventures.
Key Responsibilities:
● Serve as the primary technical liaison between clients and internal teams.
● Onboard new clients, providing product training and technical setup assistance.
● Understand client business objectives and provide tailored solutions to maximize
product value.
● Troubleshoot technical issues and coordinate with engineering teams for resolution.
● Proactively monitor client usage and health metrics to identify risks and opportunities.
● Develop strong client relationships to drive retention, renewals, and upsell
opportunities.
● Gather client feedback and advocate for product enhancements.
● Document client interactions and maintain accurate records in CRM systems.
● Deliver regular business reviews and performance reports to clients.
Qualifications:
● 3+ years of experience in client success, technical account management, or a related
technical support role.
● Strong technical background with the ability to understand and explain complex
concepts.
● Excellent problem-solving, communication, and interpersonal skills.
● Experience with CRM systems and support ticketing tools.
● Ability to manage multiple client accounts and prioritize effectively.
● Strong project management skills and attention to detail.
Preferred Skills:
● Experience working in SaaS, cloud, or enterprise software environments.
● Familiarity with APIs, integrations, and data analytics.
● Customer-focused mindset with a passion for helping clients succeed.
Skills Required
- 3+ years of experience in client success, technical account management, or related technical support role
- Strong technical background with the ability to understand and explain complex concepts
- Excellent problem-solving, communication, and interpersonal skills
- Experience with CRM systems and support ticketing tools
- Ability to manage multiple client accounts and prioritize effectively
- Strong project management skills and attention to detail
- Experience working in SaaS, cloud, or enterprise software environments
- Familiarity with APIs, integrations, and data analytics
- Customer-focused mindset with a passion for helping clients succeed
What We Do
NextHire Consulting is an AI-driven recruiting platform that streamlines the hiring process for companies. By leveraging AI agents for sourcing, screening, and interviewing, the platform enables teams to focus on pre-qualified finalists. It provides data-driven insights into candidate soft skills and behavioral styles, aiming to disrupt traditional recruitment models with efficient, automated, and science-based talent acquisition solutions for businesses of all sizes.
