BDC Representative/Manager

Posted 3 Days Ago
Be an Early Applicant
Sussex, NJ, USA
In-Office
Entry level
Automotive
The Role
Handle inbound and outbound customer calls, texts, and internet leads; schedule and confirm sales and service appointments; maintain accurate CRM records; and provide friendly, professional customer follow-up as the dealership’s first point of contact. The role includes paid training, customer service responsibilities, and opportunities for bonuses and career growth.
Summary Generated by Built In

Franklin Sussex Hyundai | Sussex, NJ

Franklin Sussex Hyundai is growing, and we’re looking for a motivated Business Development Center (BDC) Representative to join our team at our brand new, renovated facility! If you’re great on the phone, love helping customers, and want to build a career in the automotive industry, this is your opportunity. 

What You’ll Do:

  • Handle inbound and outbound calls, texts, and internet leads
  • Set and confirm sales and service appointments
  • Follow up with customers in a professional, friendly manner
  • Maintain accurate customer records in the CRM
  • Be the first point of contact that creates an exceptional customer experience

What We’re Looking For:

  • Strong communication skills (phone, text, and email)
  • Positive attitude and strong work ethic
  • Ability to multitask in a fast-paced environment
  • Customer service or call center experience preferred (automotive experience a plus, but not required)
  • Reliable, punctual, and team-oriented

What We Offer:

  • FREE COLLEGE OPPORTUNITY WITH STRAYER UNIVERSITY!
  • Paid training – we set you up for success
  • Competitive pay with bonuses
  • Medical, Dental, and Vision benefits
  • Life Insurance
  • 401(k) retirement plan
  • Paid time off and career growth opportunities
  • Supportive, professional, and energetic work environment
  • New state of the art facility 

Location: Franklin Sussex Hyundai

Schedule: Full-time

Skills Required

  • Strong communication skills by phone, text, and email
  • Positive attitude and strong work ethic
  • Ability to multitask in a fast-paced environment
  • Reliable, punctual, and team-oriented
  • Customer service or call center experience
  • Automotive experience
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The Company
750 Employees
Year Founded: 1978

What We Do

Nielsen Automotive Group is a New Jersey automotive dealership group offering new, pre-owned, and certified pre-owned vehicles across multiple brands. Its customer services include vehicle financing, trade-in and vehicle-buying programs, maintenance and repair, collision/body-shop work, and parts support. The group operates multiple dealership locations and represents brands including Jeep, Chrysler, Dodge, Ram, Chevrolet, Ford, Hyundai, Nissan, Kia, Mitsubishi, and Infiniti.

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