Business Development Center (BDC) Manager
We’re looking for a motivated and strategic BDC Manager to lead our customer engagement and appointment-setting efforts. The ideal candidate has experience managing a high-performing team, optimizing lead follow-up processes, and delivering outstanding customer service. If you’re organized, data-driven, and passionate about growing business through strong communication and leadership, we want to hear from you.
About FAH
We are a fast-paced, high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability, energy, and a commitment to success.
We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime, high-traffic area, offering consistent opportunities and strong earning potential.
We also invest in our team through ongoing training and development, ensuring you have the tools, knowledge, and support needed to succeed and grow in the automotive industry.
Compensation and Benefits
- Health, Medical and Dental
- 401K Plan options
- PTO and SICK Leave
- Growth opportunities
- Flexible Work Schedule
- Competitive Pay
Responsibilities
- Develop and execute outbound internet and phone campaigns
- Maintain daily, weekly, and monthly sales and service forecasts
- Manage and track all leads
- Ensure all leads are followed up with in a timely manner
- Manage day-to-day business of the business development center
- Collect and analyze business metrics
- Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
- Work closely with executive and department managers to develop appointment setting strategies
- Answer customer inquiries and calls when necessary
Requirements
- Strong communication, organization, time management, computer and basic math skills
- Team player with positive energy and an eagerness to improve
- Competitive and self-motivated attitude that thrives on goals
- Previous sales experience
- Previous management experience preferred
- Automotive industry experience preferred
FAH LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Skills Required
- Strong communication skills
- Strong organization and time management skills
- Computer skills
- Basic math skills
- Team-oriented attitude with positive energy and eagerness to improve
- Competitive and self-motivated attitude focused on achieving goals
- Previous sales experience
- Previous management experience
- Automotive industry experience
What We Do
Wheat Ridge KIA is a Kia dealership in Wheat Ridge, Colorado (part of Foundation Automotive Corp, formerly Medved Kia). It sells new Kia vehicles such as the K5, Seltos and Sportage alongside certified pre-owned cars, and provides on-site financing, a certified Kia service center for maintenance and repairs, genuine OEM parts and accessories, serving shoppers across the Denver metro area with competitive pricing and customer-focused automotive care.
