The Role
Lead and manage BDC team to meet monthly sales, revenue and CX targets; recruit, train, coach and appraise supervisors and sales executives; monitor KPIs, prepare performance reports, ensure compliance with bank policies and audits, build internal and external stakeholder relationships, resolve operational issues, and drive new sales acquisition.
Summary Generated by Built In
- Manage performance of BDC to ensure targets and CX levels are met in accordance to the Bank’s guidelines policies and procedures, as well as provide feedback on system enhancement for productivity standards to Head Office.
- Maintains staff by recruiting, selecting, orienting and training BDC Supervisors and BDC Sales Executives
- Accomplishes BDC Supervisors and BDC Sales Executives results by communicating job expectations, planning, monitoring and appraising job results.
- Plans, monitors and appraises overall, team and individual KPI.
- Accomplishes financial objectives by forecast requirements, scheduling, planning, analysing and initiating.
- To ensure BDC Location achieve monthly sales and revenue target
- Train, motivate, coach, counsel and disciplines BDC Supervisors and BDC Sales Executives in achieving their individual targets;
- Prepare monthly performance reports to be submitted to Head Office;
- Resolve operational and administrative issues and escalate all critical or unresolved issues to head office
- Ensure BDC team adheres strictly to CIMB policies and procedures, audit compliance and BNM guidelines.
- Facilitate and assist auditors in the execution of audit activities at BDC.
- Monitor and provide competitor and/or customer feedback and/or activities to Head Office;
- External - To develop and build long-term business relationships from different stakeholders and new customers accounts from different segments and industries;
- Internal - To develop and build long-term business relationship with Branch Managers, RMs, CSO & others
- Coaches and counsels BDC Staff to reflect company service standards and procedures in after every activities/events
- Defines objectives, identifies and evaluates each piece of activities/event business to ensure business can be properly serviced and improves
- Drive and achieve monthly new sales acquisition targets assigned by senior management.
- Consistently to develop opportunities for personal and professional growth.
- Carry out any other duties as assigned by Management in support of the Bank’s operations.
Skills Required
- Manage BDC team performance to meet sales, revenue and customer experience targets
- Recruit, select, orient and train BDC Supervisors and Sales Executives
- Plan, monitor and appraise team and individual KPIs and prepare monthly performance reports
- Coach, motivate, discipline and develop BDC staff to achieve targets
- Ensure strict adherence to CIMB policies, audit compliance and BNM guidelines
- Facilitate and assist auditors during audit activities
- Resolve operational and administrative issues and escalate critical issues to Head Office
- Develop and maintain long-term relationships with internal stakeholders (Branch Managers, RMs, CSO) and external customers
- Forecast, schedule, plan and analyse to accomplish financial objectives and sales acquisition targets
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
.jpeg)
