Are you ready to bring your sales expertise to a thriving dealership and elevate our customer service to new heights? At Hanania Automotive, we’re searching for a dynamic BDC Associate who thrives in a fast-paced environment, loves connecting with people, and is passionate about automobiles. If you’re enthusiastic, detail-oriented, and dedicated to delivering exceptional customer experiences, we want you on our team!
What’s in it for you:
- A competitive pay structure and incentives that let you shine in the spotlight.
- A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans.
- Ongoing training and development opportunities to fine-tune your sales skills.
- A work culture that celebrates diversity, creativity, and innovation.
- Opportunities to access a fleet of top-of-the-line vehicles.
- Exclusive employee discounts on vehicle purchases, parts, and services.
Key Responsibilities:
- Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.
- Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.
- Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.
- Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.
- Keep up with automotive trends, product features, and industry knowledge.
- Understand vehicle features, compare models, and stay updated on inventory.
- with past and potential customers, suggest trade-ins, and respond to inquiries with a personal touch.
- Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.
- Forecast and achieve monthly sales targets while staying informed about dealership inventory.
- Actively develop leads through phone, mail, and in-person interactions.
- Deliver vehicles, clearly explain features, warranties, and paperwork.
- Commit to exceptional customer service and be ready to take on additional tasks as needed.
What we need:
- High School Diploma or GED.
- Charismatic and customer-focused, with flair.
- Sales experience is a plus, but we also welcome sales rookies with a burning passion to succeed.
- Strong ability to handle a high volume of calls and emails, with excellent customer service skills.
- Ability to work independently as well as part of a team in a high-energy setting.
- Exceptional communication skills, with the ability to captivate and engage customers.
- Tech-savvy, comfortable with digital tools and CRM systems.
- Strong time management, relationship-building, and follow-up abilities.
- A valid driver's license.
- Must pass background check and hair follicle drug screen.
APPLY NOW and Shift Your Career into High Gear!
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Skills Required
- High school diploma or GED
- Strong customer-service orientation and communication skills
- Ability to handle a high volume of calls and emails
- Ability to work independently and as part of a team
- Comfort with digital tools and CRM systems
- Strong time management, relationship-building, and follow-up abilities
- Valid driver's license
- Pass a background check and hair follicle drug screen
- Automotive sales experience
What We Do
Hanania Automotive Group is a leader in auto sales, operating multiple dealerships and collision centers across North Florida and beyond, representing numerous top brands. Established in 1998, the company has grown to employ over 1,000 team members.
