BDC Administrator

• Full-time
• Weekend availability required
• Flexible scheduling based on dealership needs

Lithia Nissan of Clovis is looking for an experienced, customer-focused BDC Administrator to join our high-performing team. If you have a proven background in automotive Business Development Centers (BDC), enjoy providing exceptional customer service, and thrive in a fast-paced dealership environment, we'd love to meet you.

What You'll Do

• Respond promptly to internet, phone, and chat inquiries.
• Schedule sales appointments for our dealership.
• Follow up with leads using phone, text, and email.
• Maintain accurate customer information in the CRM.
• Confirm appointments and support showroom traffic.
• Work closely with the sales team to maximize appointment show rates.
• Meet daily, weekly, and monthly performance goals.
• Deliver a professional and friendly customer experience with every interaction.

What You’ll Bring

• Previous automotive BDC experience is required.
• Strong communication and customer service skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Experience using dealership CRM systems.
• Excellent organizational and time management skills.
• Positive attitude, dependable work ethic, and team-first mindset.
• Basic computer proficiency and strong attention to detail.

We offer the best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The Hourly Pay for this position is $17.00, with bonus opportunities based on Individual Appointments Shown/Sold.

Actual pay offered will be based on skills, qualifications, experience, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.