BALANCE CARRIED FORWARD ANALYSTDepartment: Single Family
Wage: $14.50 + Performance Bonus
Location: Hybrid (In office Tuesday, Wednesday, and Thursday)OverviewBalance Carried Forward (BCF) Analysts research past due balances and transfers to determine why accounts are delinquent. You are also responsible to resolve these issues and ensure client accounts are current and in good-standing. As you solve these problems quickly, you will help prevent costly late fees. Come be part of a unified team dedicated to quickly resolving client issues and developing career paths.
Responsibilities
- Coordinate with utility providers to ensure client accounts are current
- Resolve outstanding balances
- Find errors in misapplied payments
- Document errors and causes of previous balances in Conservice database
- Medium phone usage-more than 50% of the day making outbound calls to providers.
Qualifications
- Clear and professional written and verbal communication
- Composed and positive during difficult conversations
- Self motivated to find the “why” behind the problem
- You’re committed to quickly learn and adapt to new computer software.
- Manage time and prioritize workload to meet goals and deadlines
- Willing to learn and adapt to new processes
- Attention to detail
Education & Experience
- High school diploma or equivalent
Skills Required
- Clear and professional written and verbal communication
- Remain composed and positive during difficult conversations
- Self-motivated to investigate the underlying cause of account problems
- Ability and willingness to quickly learn and adapt to new computer software
- Ability to manage time and prioritize workload to meet goals and deadlines
- Willingness to learn and adapt to new processes
- Attention to detail
- High school diploma or equivalent
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
