LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About Our TeamPDC Delivery Channels is responsible for implementation consulting, solution advisory, analytics, migration support, optimization, and expert escalation services for API Direct and Strategic Batch Consulting customers.
The organization works closely with Product, Engineering, Sales, Fulfillment, Support, Market Planning, and Customer Experience teams to help customers successfully implement, optimize, and expand their use of LexisNexis Risk Solutions products and services. The team focuses on improving customer outcomes, accelerating time-to-revenue, increasing scalability, and supporting business growth.
This role is responsible for identifying opportunities that improve customer experience, operational effectiveness, and business results within Strategic Batch Consulting and API Direct.
The role partners with Consulting, Product, Engineering, Sales, Fulfillment, Support, Market Planning, Customer Experience, and other teams to identify opportunities, develop solutions, and drive measurable business results.
This role supports revenue growth, customer retention, customer experience, and operational effectiveness initiatives. Responsibilities include evaluating opportunities, developing recommendations, defining success measures, tracking results, and supporting Delivery Channels leadership in evaluating and prioritizing improvement opportunities.
Success is measured through improvements in revenue growth, customer retention, customer experience, operational effectiveness, scalability, customer adoption, and time-to-revenue.
Identify customer, operational, and business improvement opportunities within Strategic Batch Consulting and API Direct.
Research issues, understand root causes, evaluate potential solutions, and develop recommendations.
Partner with Product, Engineering, Sales, Market Planning, Consulting, Support, Fulfillment, Customer Experience, and other teams to develop and implement improvements.
Evaluate opportunities based on customer impact, business value, revenue potential, effort required, and organizational priorities.
Work with Delivery Channels leadership to identify and prioritize improvement opportunities.
Maintain visibility and alignment on key initiatives and improvement opportunities across Delivery Channels.
Lead initiatives that improve customer experience, customer retention, onboarding, implementation effectiveness, operational effectiveness, and business performance.
Support revenue growth and customer retention efforts through identification of customer, product, process, and operational opportunities.
Identify opportunities to improve processes, reduce manual effort, increase consistency, and improve scalability.
Define success measures, track results, and communicate business impact.
Report progress, recommendations, risks, and outcomes to leadership.
Serve as a subject matter expert and trusted partner for strategic improvement efforts across Delivery Channels.
Experience leading cross-functional initiatives, operational improvement efforts, consulting activities, or similar strategic work.
Strong analytical and problem-solving skills.
Experience evaluating opportunities and developing practical recommendations.
Ability to work effectively across multiple teams, build support for new ideas and initiatives, and drive work to completion.
Experience balancing multiple priorities and making recommendations based on business impact.
Strong communication and stakeholder management skills.
Revenue growth and customer retention.
Improvements in customer experience and customer adoption.
Improvements in operational effectiveness, scalability, and time-to-revenue.
Reduction of recurring customer, operational, or delivery challenges.
Successful implementation of strategic initiatives.
Demonstrated results against defined success measures.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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Skills Required
- Experience leading cross-functional initiatives, operational improvement efforts, consulting activities, or similar strategic work
- Strong analytical and problem-solving skills
- Experience evaluating opportunities and developing practical recommendations
- Ability to work effectively across multiple teams, build support for new ideas and initiatives, and drive work to completion
- Experience balancing multiple priorities and making recommendations based on business impact
- Strong communication and stakeholder management skills
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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