The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
PARA LA POSICIÓN REQUERIMOS:
- Bachillerato concluido
- Manejo de Paquetería Office
- Excel cruces de información y formulas básicas.
- Conocimiento básico de herramientas como Outlook, Excel y Word.
- Experiencia en análisis de bases de datos
- Colaborativo, abierto al cambio constante, y resiliente
- Atención demostrada al detalle constante de las actividades ejecutadas.
- Tolerante a la frustración
- Buen manejo de estrés
- Proactivo
- Buena comunicación oral y escrita
- Trabajo en equipo y bajo presión.
- Administrar de forma eficiente las actividades diarias debido que las entregas son mismo día.
EL OBJETIVO DE LA POSICIÓN ES:
- Realizar mantenimientos de cuentas en sistema del banco (ADMWIN, S016)
- Efectuar mantenimientos, cancelaciones, aperturas en sistema
- Procesos de recuperación documental, recibir peticiones y canalizarlas a las áreas correspondientes internamente (FILE CENTRAL)
- Filtrado de información, verificación de datos, validar documentos.
- Hacer entrega al equipo de CBM a través de medios electrónicos internos del Banco
- Generación de evidencias de control derivadas de las aperturas y mantenimiento de cuentas para la evaluación del control MCA. Con calidad y precisión.
- Cualquier actividad administrativa generada de aperturas y mantenimientos de cuentas.
LA MODALIDAD Y HORARIOS:
- SITIO
- Lunes a viernes
- 9 a 18 h o de 10 a 19 h
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Job Family Group: Operations - Core------------------------------------------------------
Job Family:Operations Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Completed high school diploma or equivalent
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Microsoft Office proficiency
- Excel skills, including information cross-referencing and basic formulas
- Basic knowledge of Outlook, Excel, and Word
- Experience analyzing databases
- Proficient computer and math skills
- Technical and administrative expertise
- Consistent attention to detail
- Knowledge of activities, policies, and procedures in a basic work area
- Collaborative, adaptable, and resilient approach
- Tolerance for frustration and ability to manage stress
- Proactive approach with strong oral and written communication
- Ability to work in a team and under pressure
- Ability to efficiently manage daily activities and same-day deliverables
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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