The CSIS Security Officer is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Responsibilities:
- This role will play a pivotal role in the daily operations of Citi by interacting with multiple businesses across the enterprise
- This role will leverage subject matter expertise, whether that is physical security and safety, crisis management, security technology, event security/logistics or vendor management
- Work in the field with little or no supervision
- Decisions must be made taking into consideration your surroundings and situation
- Situations may include; medical/urgent problems, use of firearm to thwart any harm that may come to you or your protectee, cover and evacuating the protectee, kidnapping attempts, robbery attempts or any other harm that may come to one of our protectees.
- Prepare advances for the protectee to make sure that all aspects of the advance are covered
- These include routes, arrival/departure points, counter-surveillance, safe houses, hospitals, airports and any other natural disaster that may occur
- Maintain Citi assets in working order to ensure that equipment is perpetual readiness state
- Ensure that security procedures are enforced and revised for all matters related to the operation and that all security personnel are trained to respond to emergency situations
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Bachelor's degree/Associate's degree plus equivalent work experience/High School diploma plus equivalent work experience
- Experience in adhering current security protocols, operations manuals and guides
- Proven ability to foster relationships and interface with external agencies to promote functional excellence
- Demonstrated experience in making sound judgements at a moment’s notice
- Has maintained corporate assets, to include lease vehicles and equipment in a state of perpetual readiness enough to meet or surpass requirements
- Can articulates basic understanding of security vulnerabilities and suggests preventative measures to assist in the mitigation of these potential risks
- Experience in working with security & safety technology
- Demonstrated ability to follow security and safety instructions and procedures; reporting anything out of the ordinary to management and obey rules and regulations set out in delegations of duty, verbal instructions and company policies
- Relevant experience in a private/public sector security environment
- Professional Security certifications
- Experience working in a corporate or financial services security team
- Flexibility to work on call off hours/weekends
Education:
- Bachelors degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Objetivo del puesto
Coordinar la logística diaria de los servicios de Protección Ejecutiva, asegurando la disponibilidad oportuna de escoltas, vehículos, recursos y servicios de apoyo requeridos para el traslado y acompañamiento de ejecutivos.
La posición será responsable de dar seguimiento a agendas, horarios, viajes, mantenimientos, verificaciones, renta de vehículos, bitácoras y cobertura del personal, garantizando la continuidad de la operación y el cumplimiento de los protocolos establecidos.
Principales responsabilidades
- Revisar diariamente las agendas de los ejecutivos asignados para anticipar traslados, horarios de inicio y término de los servicios.
- Coordinar la llegada oportuna de los escoltas conforme a las necesidades de cada servicio, incluyendo operaciones que comiencen desde primeras horas de la mañana.
- Confirmar la cobertura de turnos, descansos, vacaciones y cambios de horario del personal de Protección Ejecutiva.
- Coordinar servicios en turnos matutinos y vespertinos, considerando rotación de horarios y dos días de descanso por semana.
- Dar seguimiento a la duración de los servicios y mantener comunicación con los equipos para conocer horarios de cierre, cambios de agenda o extensiones operativas.
- Coordinar la logística de seguridad para viajes nacionales, incluyendo disponibilidad de escoltas, vehículos, rutas y servicios complementarios.
- Gestionar la renta de vehículos en las ciudades donde no haya unidades propias disponibles.
- Administrar y actualizar las bitácoras de servicio, movimientos, horarios, kilometraje, incidencias y uso de vehículos.
- Coordinar verificaciones, mantenimientos preventivos, servicios, reparaciones y disponibilidad de la flotilla.
- Controlar la asignación de vehículos y asegurar que las unidades se encuentren en condiciones adecuadas para cada servicio.
- Mantener una comunicación constante con escoltas, coordinadores, proveedores y áreas internas.
- Elaborar reportes operativos y administrativos sobre los servicios realizados.
- Atender cambios de último momento con sentido de urgencia, discreción y orientación al servicio.
- Apoyar en el control de equipos de comunicación, materiales y demás recursos utilizados por el área de Protección Ejecutiva.
Requisitos
- Bachillerato concluido; deseable carrera técnica o licenciatura en Administración, Logística, Seguridad, Transporte o áreas relacionadas.
- De 3 a 5 años de experiencia en coordinación logística, administración de flotillas, servicios generales, seguridad patrimonial, protección ejecutiva, transporte o movilidad.
- Experiencia dando seguimiento a agendas operativas, asignación de personal o coordinación de servicios.
- Experiencia en control vehicular, mantenimiento, verificaciones, talleres, agencias o renta de vehículos.
- Manejo de bitácoras, reportes e indicadores operativos.
- Conocimiento de Microsoft Office, especialmente Excel.
- Disponibilidad para trabajar con horarios rotativos con descansos entre semana o en fin de semana, conforme a la cobertura operativa.
- Deseable experiencia previa en agencias automotrices, arrendadoras, empresas con flotillas, seguridad privada o protección ejecutiva.
Competencias clave
Planeación y organización.
Sentido de urgencia.
Atención al detalle.
Seguimiento puntual.
Capacidad para coordinar varias actividades simultáneamente.
Comunicación clara y oportuna.
Discreción y confidencialidad.
Toma de decisiones operativas.
Resolución de problemas.
Autogestión.
Orientación al servicio.
Tolerancia a cambios de último momento.
Esquema de trabajo
Horarios rotativos en turno matutino o vespertino.
Dos días de descanso por semana.
Los descansos pueden asignarse entre semana o en fin de semana, de acuerdo con las necesidades de cobertura.
Las vacaciones deberán programarse con anticipación para asegurar la continuidad de los servicios.
La operación puede requerir seguimiento desde primeras horas del día y coordinación ante modificaciones de agenda.
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Job Family Group: Corporate Services------------------------------------------------------
Job Family:Security------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 3-5 years experience in coordination logistics, fleet administration, security operations, executive protection or related fields
- Bachelor's degree or equivalent work experience (Associate/High School plus experience accepted)
- Experience adhering to current security protocols, operations manuals and guides
- Experience working in a corporate or financial services security team
- Experience with security and safety technology
- Experience managing vehicle fleets: maintenance, verifications, rentals, logs, mileage tracking
- Ability to make sound judgements quickly in emergency situations (including medical and physical-threat responses)
- Professional security certifications
- Knowledge of Microsoft Office, especially Excel
- Flexibility for on-call schedules, rotating shifts, weekends and early starts
- Discretion, confidentiality and strong communication/coordination skills
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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