About the role:
- Support customer service operations in Indonesian and English which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players with issues via email, including but not limited to password resets and more.
- Business hours 9:00-18:00 (Depending on project you are assigned)
- Support 365 days a year including weekends and holidays (shifts)
Requirements
Requirements:
- 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.
- Effective in Native written communication skills in Bahasa Indonesian.
- Business level English (includes reading and writing.)
- Able to deliver excellent customer service via email.
- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
- Able to solve customers’ problems with attentivity and accurately within guidelines.
- Team player mentality.
*This position is only for applicants residing in Japan with a valid working visa.
Working Conditions:
- Office location: Otsuka, Tokyo
- Working hours: 9:00-18:00
Benefits
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee *Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000-yen reimbursement or train pass.
Skills Required
- 0-2 years of customer service experience
- Effective written communication skills in Indonesian
- Business level English skills
- Ability to provide customer support via email
- Understanding of games and gaming troubleshooting
- Team player mentality
What We Do
Side transforms high-performing agents, teams, and independent brokerages into successful businesses and boutique brands that are 100% agent-owned. Headquartered in San Francisco, Side exclusively partners with the best agents, empowering them with proprietary technology and a premier support team so they can be more productive, grow their business, and focus on serving their clients.
Why Work With Us
Led by a team of experienced industry professionals and technology innovators, the Side team is constantly developing technology that improves agent productivity, legal compliance, marketing programs, and customer experience, to support the best-in-breed agents that we partner with.
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