Back @ Work Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne or Geelong, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
 

As a Back at Work Performance Specialist, you’ll work across all EML claims teams and specialist teams to help drive sustainable return to work (RTW) performance, with a focus on our 26-week APA measure.
 

You’ll be part of the Back at Work Performance team, collaborating with leaders, case managers and return to work specialists to develop strategies that lift and maintain strong RTW outcomes over time.
 

This is a fantastic opportunity for a return to work specialist to take the next step in their career.
This will be a full time, permanent position based in the Melbourne or Geelong office, with flexibility to work from home up to 3 days per week.
 

YOUR RESPONSIBILITIES

• Work directly with Claims Specialists / Case Managers / Return to Work Specialists as part of a team to provide a forward focus on return to work strategy and encourage proactive and open communication with key stakeholders .
• Coaching of Return to Work Specialists .
• Conduct in-depth analysis of claims data to identify patterns, trends, and areas for strategic improvement.
• Attend team/department huddles and forums to provide training and updates on RTW strategies.
• Own and monitor relevant trackers and ensure a proactive claims management response.

ABOUT YOU

• Extensive experience within the Victorian Workers Compensation industry and strong knowledge of relevant legislation (mandatory)
• In-depth understanding of WorkSafe’s claims systems, business rules, procedures and data integrity requirements
• Expert-level claims management knowledge, with a proven track record of achieving outcomes
• Strong ability to build relationships and engage effectively with staff at all levels
• Demonstrated capability in identifying issues, developing practical solutions and delivering sustainable results

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.