This position is based in our offices in Aubagne for a one-year fixed Term contract.
As part of a team of a dozen people, you will take the responsibility to work like key Pillar of the Service Organization in supporting the Service Engineers, Implementing processes and coordination with cross functions.
Through this Sartorius can provide efficient service on time with more clarity through process, thereby gaining maximum Customer Satisfaction.
Grow with us – Your Responsibilities
Service and spares order processing
Service contract creation
Service billing
Maintain good coordination with Commercial Operation team
Coordinate with Field service team
Service calls registration and updation in the system
Daily / Weekly / Monthly/ Yearly reports
Document orders / invoices / reports
New vendor registration
Account receivables follow ups with key customers
What will convince us
Bachelor in any stream with 2+ Experiences
Experience with customer support functions
Ability to take ownership of the processes
Independent, mature and self-driven
French mandatory. Good English in written and verbal communication. Another language such as Spanish or Italian would be a plus.
Experience in SAP (Service Module) and any Field service Management Software would be a plus
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
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What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide. With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes. The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically. Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies. In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe. Join our team, partner or collaborate with us.
