The Role
The Back Office Officer will manage the onboarding process for clients, ensuring compliance, accurate documentation, and client support while collaborating with the compliance team.
Summary Generated by Built In
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Review and verify client identification documents in line with KYC and AML regulations.
- Ensure all required forms are completed correctly and that client information is accurate and compliant with applicable legal and regulatory standards.
- Oversee the end-to-end onboarding process for new clients, ensuring timely and efficient account activation.
- Collaborate with the compliance team to identify and escalate any risks or inconsistencies found in client documentation.
- Assist clients in completing onboarding requirements, providing guidance and support where needed.
- Accurately input and update client information in the CRM and other internal systems.
- Maintain up-to-date and accurate client records, ensuring data integrity and confidentiality at all times.
- Generate regular reports on onboarding progress, client issues, and compliance concerns for management review.
- Maintain comprehensive and organized documentation of client communications and onboarding activities, ensuring readiness for audits or regulatory reviews.
Requirements:
- Professional working experience in a financial institution e.g. Banking sector and Fintech is a plus.
- Proficiency in English and Spanish languages (written and spoken, B2+ level).
- Attention to detail and ability to multitask.
- Ability to work in a team in a very dynamic environment.
- Critical thinking and problem-solving skills.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Top Skills
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The Company
What We Do
Capital provides software that enables founders to raise, hold, spend, and send funds all in one place. Capital has evolved its flagship fundraising tool (formerly known as Party Round) to provide founders with banking solutions that streamline their startups.
