Back Office Manager
Job Overview: We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.
Key Responsibilities:
- Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards.
- Looking for candidates with strong expertise in Logistics operations, preferably with prior experience in the BPO industry.
- Provide leadership and guidance to back office associates, including training, development, and performance evaluations.
- Develop and implement effective strategies to drive operational efficiency and improve service delivery.
- Manage client relationships and ensure client satisfaction through effective communication and issue resolution.
- Monitor and report on key performance indicators (KPIs) related to back office operations.
- Identify opportunities for process improvement and recommend solutions to enhance overall efficiency.
- Collaborate with other departments to ensure seamless workflow and coordination between teams.
- Ensure compliance with all relevant regulations, policies, and procedures.
Requirements
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum 5 years of experience in back office management (Logistics) or a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Experience in process improvement methodologies is a plus.
Benefits
PF, Gratuity, Mediclaim, PLI
Skills Required
- Bachelor's degree in Business Administration, Management, or related field.
- Minimum 5 years of experience in back office management (Logistics) or a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Experience in process improvement methodologies.
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
