Back Office Associate

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Sales Back Office Associate supports the efficient functioning of our company's backend operations by assisting with administrative tasks and operational processes. This involves working closely with senior team members to ensure smooth account activation, product setup, and ongoing support for our customers.

Main responsibilities

• Assist in the activation of accounts and products, following established procedures.

• Aid in setting up email domains, ordering numbers, and other activities to support account activation.

• Assist in configuring free trial and test senders for accounts.

• Support the creation and management of user accounts, under supervision. Assist with setup and maintenance of billing addresses.

• Learn to implement Automatic Price features on the account level.

• Support price changes and route updates for accounts.

• Assist in reviewing sender costs (e.g., Viber, WhatsApp)

• Assist in operational workload to support Customer-facing organization.

• Learn to evaluate internal processes and identify areas for improvement under supervision.

• Assist in suggesting process adjustments to optimize operational work.

• Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User.

• Learn to facilitate the smooth onboarding process for new accounts.

Requirements

• High school diploma or equivalent qualification required; bachelor's degree preferred.

• Some experience in administrative or operational roles is advantageous.

• Basic understanding of business operations and customer service principles. Familiarity with software applications such as Salesforce and Microsoft Office suite.

• Strong attention to detail and organizational skills.

• Excellent communication skills and a willingness to learn and adapt.

• Advanced English.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.