Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
The Sales Back Office Associate role is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge. This position is entry level position in Customer growth and its goal is achieving business growth through effective client management and collaboration across various functions within the organization.
Essential Functions
- Revenue retention and growth for assigned base of customers
- Onboard newly assigned accounts
- Execute contract renewals
- Serve as escalation point for customers and agents across all functional areas including Tech Support, Billing, Engineering and Service Delivery
- Customer communications for decommissioned services
- Drive self-service model to agents and customers to adopt and utilize Peerless Portal
- Input and maintain Salesforce data
- Attend departmental weekly (or biweekly) team meetings
- Participate in sales strategy and planning meetings as necessary
- Perform additional sales support duties, as required, that help the company meet and exceed sales goals and objectives
Required Knowledge and Experience
- Strong professional verbal and written communication skills
- Attention to detail
- Ability to prioritize and manage time effectively
- Disciplined and rigorous approach to organization
- Ability to work independently
- Accountability and ownership
- Ability to develop rapport and maintain strong working relationships with internal
- and external clients
- Ability to respond quickly in a fast-paced environment
- Aptitude and desire to learn and maintain technical knowledge
- Presentation skills
- Ability to collaborate and work successfully with teams
Minimum Qualifications
- Advanced English Level required.
- Ability to use personal computer and tools like Salesforce and Microsoft Office Suite.
- At minimum moderate ability, but high aptitude to collect, maneuver and interpret large data sets across multiple systems
- Attention to detail
- Familiarity with CRM and high aptitude for system capabilities
- Strong professional verbal and written communication skills
- Ability to prioritize and manage time effectively
- Disciplined and rigorous approach to organization
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements. The job description is reviewed regularly and can be changed at any time.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Top Skills
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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