Back Office Advisor

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Overview:

Provides customer satisfaction by resolving technical, financial, and transaction issues while answering informational requests with various activities as related to Automated Clearing House (ACH) Network and/or Remote Deposit Capture transactions. Works on a team tasked with the critical job of ensuring that customers adhere to processing agreements in accordance to National Automated Clearing House Association (NACHA) Rules and Regulations.

Responsibilities:

• Researches, corrects and maintains transactions to successfully process consumer debits through the ACH Network and/or Remote Deposit Capture
• Controlling and reporting daily balancing of 7 central processing/ODFI bank accounts
• Act as bank liaison to resolve outages and request supporting documentation to balance processing accounts
• Request time sensitive proof of authorizations, originating from the ODFI
• Complete merchant maintenance request, address change, points of contact additions, email updates, etc.
• Gain understanding of our compliance system to handle tax edit revision
• Inputs essential data and documentation from received authorization documentation of the Electronic Funds Transaction (EFT) or equivalent to provide to Collections staff for returned consumer debit transactions
• Places outbound calls and emails to contact our Merchants (Paya Services Customers) to request authorization documentation, electronic funds transaction receipt (EFT), or equivalent for ACH Network transactions when consumer debit transactions return.
• Receives inbound calls to answer inquiries from merchants (Paya Services Customers) resulting from requests for authorization documentation of the EFT receipt or equivalent.
• Reviews and requests merchant debit/consumer credit requests as applicable.
• Merchant (Paya Services Customers) maintenance for the purposes of successfully processing consumer debits or credits; merchant credit or debits; merchant fees; also, to include ISO payouts in relation to transactions processed through the ACH Network and or/Remote Deposit Capture.
• Analyzes consumer and Merchant (Paya Services Customers) issues to identify problem areas and take appropriate corrective action. Requests approval from management when applicable.
• Reviews, calculates, and requests refunds as manual ACH credits to ISOs, merchants, or consumers due to processing problems (i.e. duplication of charges, incorrect charges, or to salvage relations).
• Makes outbound collection attempts on all returned merchant fees and debits transactions that were received from date received through 60 days.
• Completes cancellations of merchants at the end of the month for returned fees and/or debits, and process standard incoming cancellation request.
• Reviews individual merchant accounts to place or release funds in reserve as result of risk mitigation.
• Prepares deposit report for all checks received in the Accounting and Finance Departments. Verify posting within eMagnus for internal cash controls.
• Posts adjustments (cash entries) within eMagnus, for reconciliation purposes, duel verification required to ensure strong internal cash controls.Ensures compliance with internal documentation requirements by maintaining desktop procedures and/or checklists
• Contributes to change initiatives, and seeks out opportunities to automate manual functions for efficiency
• Participates in task/project groups across department lines, as needed
• Protects company proprietary and confidential information.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent experience.
• 1-2 years of related Finance or Banking experience
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
• Knowledge and competence in using Microsoft Word and Microsoft Excel or similar office software products.
• Ability to effectively communicate with peers and management to present ideas, concerns through verbal and non-verbal methods.
• Ability to remain attentive to details while working in a fast-paced, multi-task environment.
• Ability to establish priorities, work independently, and proceed with objectives with little supervision of self and staff members.
• Ability to effectively manage time in order to meet and exceed goals and expectations.
• Ability to work extra hours, holidays, and weekends as requested by manager.
• Flexibility in accepting assignments and special projects.

Nuvei offers a wide variety of benefits which include Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits.

Nuvei perks also include:

• Frequent training programs on new systems and platforms.
• Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
• Group Private Medical Insurance
• Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
• Employee recognition program and possibilities for advancement in various fields.
• Modern, dynamic and great work environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.