The Role
Provide backend development, production support, and managed-services delivery for enterprise systems. Troubleshoot incidents, optimize performance, maintain APIs and databases, support deployments, perform RCA, automate support tasks, and collaborate across onshore/offshore teams to meet SLA-driven requirements.
Summary Generated by Built In
We are seeking a Salesforce Commerce Cloud (SFCC) Backend Developer to support and enhance a large-scale global eCommerce platform. The role involves developing and maintaining storefront functionality, integrations, APIs, jobs, and services while supporting ongoing enhancements, modernization initiatives, and platform improvements.
The ideal candidate will have strong SFCC development experience, integration expertise, and the ability to work across multi-site and multi-locale commerce implementations while contributing to technical design, mentoring junior developers, and supporting platform modernization initiatives.
The ideal candidate will have strong SFCC development experience, integration expertise, and the ability to work across multi-site and multi-locale commerce implementations while contributing to technical design, mentoring junior developers, and supporting platform modernization initiatives.
Job Description:
- Design, develop, and maintain scalable solutions on Salesforce Commerce Cloud (SFCC).
- Develop and enhance SFRA-based storefront functionality, controllers, models, and business logic.
- Build and support integrations using OCAPI, SCAPI, REST APIs, and third-party services.
- Develop and maintain SFCC Jobs Framework and Service Framework implementations.
- Collaborate with cross-functional teams to deliver new features, enhancements, and defect fixes.
- Analyze, troubleshoot, and resolve complex production defects, application issues, and integration failures within agreed service levels.
- Participate in code reviews and ensure adherence to development best practices.
- Support deployment, release validation, and post-release activities.
- Optimize application performance, reliability, and maintainability.
- Contribute to technical documentation and knowledge-sharing activities.
- Provide technical guidance and support to junior developers during development and troubleshooting activities.
- Participate in solution design discussions and contribute to technical recommendations for enhancements and platform improvements.
- Minimum 4+ years of hands-on Salesforce Commerce Cloud (SFCC) development experience.
- Strong experience with SFRA architecture and storefront development.
- Experience working with Salesforce Commerce Cloud Business Manager (BM).
- Proficiency in JavaScript, Controllers, ISML, and SFCC development best practices.
- Experience developing and supporting OCAPI and SCAPI integrations.
- Experience with SFCC Service Framework and Jobs Framework.
- Strong understanding of REST APIs, web services, and integration patterns.
- Experience working on multi-site and multi-locale eCommerce implementations.
- Strong debugging, troubleshooting, and problem-solving skills.
- Experience working in Agile development environments.
- Excellent communication and collaboration skills.
- Salesforce B2C Commerce Developer Certification
- Salesforce Commerce Cloud (SFCC)
- SFRA and SiteGenesis (SGJC)
- OCAPI and SCAPI
- Service Framework
- Jobs Framework
- REST APIs and Web Services
- Multi-site / Multi-locale commerce implementations
- Git Version Control
- Debugging and Troubleshooting
- OMS integrations (Sterling OMS preferred)
- Payment integrations (Adyen, PayPal, Apple Pay, Digital Wallets)
- Search and merchandising platforms
- Analytics and tagging platforms
- Exposure to SCAPI-based and API-first commerce implementations.
- Fraud prevention platforms (Forter or similar)
- Tax integrations (Vertex or similar)
- Shipping and fulfilment integrations
- Customer experience and review platforms
- Retail and omnichannel commerce experience
- Strong ownership mindset with the ability to drive technical solutions through delivery.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Detail-oriented with a focus on code quality and maintainability.
- Effective communication and stakeholder collaboration skills.
- Ability to balance enhancement, support, and delivery responsibilities.
Location:
DGS India - Bengaluru - Manyata N1 BlockBrand:
MerkleTime Type:
Full timeContract Type:
PermanentSkills Required
- 4-7 years of hands-on experience in backend development, application support, or managed services delivery
- Proven experience with one or more backend technologies: Java / Spring Boot, Node.js, Python, .NET / C#
- Strong understanding of REST APIs and SOAP services, JSON and XML formats
- Experience working in production support or managed services environment with SLA-driven delivery
- Knowledge of incident, problem, change, and release management processes (ITIL-based)
- Hands-on experience with relational and NoSQL databases: MySQL, PostgreSQL, Oracle, SQL Server, MongoDB
- Ability to troubleshoot backend issues related to APIs, services, databases, integrations, jobs, and batch processes
- Experience with logging, monitoring, and observability tools such as Splunk, AppDynamics, New Relic, Datadog, ELK, Grafana, Prometheus, or CloudWatch
- Familiarity with cloud platforms: AWS, Azure, or Google Cloud Platform
- Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Bitbucket Pipelines
- Strong knowledge of Git-based version control workflows
- Understanding of security best practices: API security, encryption, access controls, secrets management, secure coding
- Experience supporting deployments, hotfixes, configuration changes, release validation, smoke testing, and rollback activities
- Ability to create and maintain technical documentation, runbooks, SOPs, and troubleshooting guides
- BE / B.Tech / MCA / MSc IT or equivalent degree in Computer Science, Information Technology, or related field
- Willingness to work in shifts or extended support hours and collaborate in an offshore/onshore delivery model
- Prior experience in the Indian IT services or managed services market
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
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What We Do
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