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Job SummaryThis position is responsible for leading the end-to-end elicitation, analysis, documentation, validation, and management of functional and non-functional requirements for large, complex, cross-functional initiatives spanning standard and complementary products. The Business Analyst partners with the Business Solutions Lead, business stakeholders, product teams, architects, technology delivery teams, operations, quality assurance, and external vendors to translate business strategy and desired outcomes into clear, complete, and implementation-ready requirements.The position identifies business, technology, data, integration, operational, and vendor dependencies; facilitates stakeholder alignment and requirements approval; and maintains traceability from business objectives through solution delivery, testing, and implementation.
NOTE: This hybrid role can be located in CHICAGO IL; DOWNERS GROVE, IL; or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available including if you are currently on OPT.
Required Job Qualifications
- Bachelor’s degree and two years of Information Technology experience; technical certification and/or college coursework and four years of Information Technology experience; or six years of Information Technology experience.
- Demonstrated experience performing business analysis for large, complex, or cross-functional technology initiatives.
- Experience eliciting requirements through stakeholder interviews, workshops, process analysis, document review, and collaborative refinement sessions.
- Ability to translate business objectives into epics, features, user stories, use cases, business rules, acceptance criteria, process flows, and functional and non-functional requirements.
- Experience identifying impacts and dependencies across business processes, applications, data, interfaces, operations, and third-party vendors.
- Knowledge of system architecture, integrations, data flows, and application portfolios sufficient to support solution analysis.
- Experience managing requirements traceability, approvals, changes, risks, assumptions, issues, and decisions throughout the delivery lifecycle.
- Experience using requirements and work-management tools such as Jira and Confluence.
- Knowledge of SDLC, Agile, iterative and/or Scrum delivery methodologies.
- Experience supporting test planning, test-case development, user acceptance testing, defect resolution, and implementation readiness.
- Ability to simplify and standardize complex concepts and processes.
- Strong analytical thinking and problem-solving skills.
- Strong business acumen and the ability to connect requirements to intended business outcomes.
- Ability to facilitate alignment and influence stakeholders across business and technology teams.
- Ability to manage multiple priorities, workstreams, and delivery timelines.
- Strong written, verbal, facilitation, and presentation skills.
Preferred Job Qualifications
- Bachelor’s degree in computer science, Business Administration, Information Technology, or a related discipline.
- Four or more years of hands-on business analysis or requirements-management experience.
- Experience supporting large healthcare-payer technology initiatives.
- Knowledge of healthcare products and processes such as benefits, eligibility, enrollment, claims, member experience, provider interactions, or care management.
- Experience with complementary products, vendor-enabled solutions, and integrations between internal and third-party platforms.
- Experience defining file, API, reporting, data-exchange, and interoperability requirements.
- Experience with business-process management, process modeling, or BPMN.
- Experience with Planview, Jira, Confluence, or test-management tools.
- Business-analysis certification such as ECBA, CCBA, CBAP, or PMI-PBA.
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Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$61,500.00 - $136,100.00Exact compensation may vary based on skills, experience, and location.
Skills Required
- Bachelor's degree and two years of Information Technology experience; technical certification and/or college coursework and four years of Information Technology experience; or six years of Information Technology experience.
- Business analysis experience supporting large, complex, or cross-functional technology initiatives.
- Experience eliciting requirements through stakeholder interviews, workshops, process analysis, document review, and collaborative refinement sessions.
- Ability to translate business objectives into epics, features, user stories, use cases, business rules, acceptance criteria, process flows, and functional and non-functional requirements.
- Experience identifying impacts and dependencies across business processes, applications, data, interfaces, operations, and third-party vendors.
- Knowledge of system architecture, integrations, data flows, and application portfolios.
- Experience managing requirements traceability, approvals, changes, risks, assumptions, issues, and decisions throughout the delivery lifecycle.
- Experience using requirements and work-management tools such as Jira and Confluence.
- Knowledge of SDLC, Agile, iterative, and/or Scrum delivery methodologies.
- Experience supporting test planning, test-case development, user acceptance testing, defect resolution, and implementation readiness.
- Ability to simplify and standardize complex concepts and processes.
- Strong analytical thinking and problem-solving skills.
- Strong business acumen and ability to connect requirements to intended business outcomes.
- Ability to facilitate alignment and influence stakeholders across business and technology teams.
- Ability to manage multiple priorities, workstreams, and delivery timelines.
- Strong written, verbal, facilitation, and presentation skills.
- Bachelor's degree in computer science, Business Administration, Information Technology, or a related discipline.
- Four or more years of hands-on business analysis or requirements-management experience.
- Experience supporting large healthcare-payer technology initiatives.
- Knowledge of healthcare products and processes, including benefits, eligibility, enrollment, claims, member experience, provider interactions, or care management.
- Experience with complementary products, vendor-enabled solutions, and integrations between internal and third-party platforms.
- Experience defining file, API, reporting, data-exchange, and interoperability requirements.
- Experience with business-process management, process modeling, or BPMN.
- Experience with Planview, Jira, Confluence, or test-management tools.
- Business-analysis certification such as ECBA, CCBA, CBAP, or PMI-PBA.
Health Care Service Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Health Care Service Corporation and has not been reviewed or approved by Health Care Service Corporation.
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Retirement Support — A pension plan alongside a matching 401(k) is offered, an uncommon combination in the private sector. This combination is described as a standout element that helps retain employees.
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Healthcare Strength — Healthcare options are broad, with multiple medical, dental, and vision choices, wellness incentives, and access to resources like on-site fitness centers and an EAP. These offerings add meaningful value beyond base pay.
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Parental & Family Support — Paid parental leave (up to six weeks at full pay after one year), adoption assistance, and mothers’ rooms are available. These supports reinforce family needs alongside work commitments.
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What We Do
Imagine Something New, Something Different. Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families. HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development. HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC. Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization. Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
