- Bachelor’s Degree or higher
- Native-level proficiency in Portugese, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
- Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
- Ensure all cases and interactions are accurately logged in the ticketing system
- Monitor and follow up on open tickets to ensure timely closure and client satisfaction
Skills Required
- Bachelor's degree or higher
- Native-level proficiency in Portuguese
- Advanced written and verbal proficiency in English
- 1-2 years of experience in helpdesk, customer service, technical support, or a similar role
- Ability to multitask and manage time effectively in a high-volume ticket environment
- Experience using CRM or ticketing tools such as Salesforce, Zendesk, or ServiceNow
- Strong customer orientation, problem-solving, and analytical skills
- Computer literacy and proficiency with Microsoft Windows and Microsoft Office
- Experience in a B2B consumer-oriented environment
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
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