B2B Quality Assurance Team Lead

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

The B2B Quality Assurance Team Leader plays a key leadership role in ensuring the integrity and accuracy of QA operations related to merchant onboarding processes. This role is responsible for managing the daily allocation and review of QA sampling activities, validating QA analyst outputs, coaching team members, and ensuring timely resolution of issues. The Team Leader supports automation and process improvement initiatives, drives compliance with regulatory standards, and ensures a strong internal control environment.
You will be responsible for the following:

• Allocate QA sampling across the universe of applications to ensure daily targets are met.

• Review and validate QA Analysts' output, ensuring accuracy of reports.

• Provide coaching and feedback to QA Analysts, as required by the QA Head.

• Prepare and send daily QA output reports.

• Assist the QA Head in preparing and analyzing reports for the Division Head and Mancom.

• Collaborate with cross-functional teams to resolve issues or markdowns.

• Monitor targets and validate resolution of issues within defined SLAs.

• Support strategic QA initiatives such as compliance testing and audits.

• Assist in automation efforts and implementation of change management.

• Conduct visual inspections, document quality issues, and propose process improvements to reduce errors.

• Evaluate and enhance QA processes to ensure optimal efficiency and effectiveness.

• Address and resolve findings related to QA processes.

• Analyze root causes and error trends, and identify areas for improvement.

• Communicate findings and recommendations to process owners and support action planning.

• Perform regular analysis to identify inefficiencies and bottlenecks in operations.

• Conduct special QA initiatives to support the overall control environment.

• Provide insights and recommendations to resolve issues and prevent audit findings.

• Carry out other tasks as assigned by the Immediate Supervisor or Management.
   

Key Deliverables:

• Recommends updates and improvements to existing policies and procedures.

• Enhances consistency and output quality of QA Analysts.

• Ensures clear and consistent implementation of GCash policies and programs.

• Effectively manages peer and stakeholder relationships on QA-related matters.

• Conducts collaborative and discovery sessions with relevant teams.

• Ensures timely resolution of stakeholder concerns.

• Ensures compliance with regulatory requirements to avoid penalties.

• Prevents financial leakage through effective QA and vendor management.
   

We are looking for:

• Bachelor’s degree in a related field.

• At least 2 years of experience in merchant onboarding operations or Quality Assurance.

• Knowledge of regulatory requirements for merchant onboarding and account review.

• Preferably with experience in a financial institution, fintech, or merchant acquisition team.

• Strong technical knowledge of onboarding processes and validation methods.

• Proficient in creating QA operations reports and analytics.

• Detail-oriented with strong analytical skills.

• Knowledge of relevant compliance and regulations.

• Strong communication, interpersonal, and organizational skills.

• Goal-oriented, strategic thinker, and results-driven.

• Committed to excellence, integrity, and continuous improvement.

• Able to work effectively under pressure.

• Proficient in GSuite applications.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package