The Role
Lead end-to-end B2B operations across the EU, owning service quality, SLAs, and KPIs. Manage and develop the B2B operations team, coordinate cross-functional and cross-country execution, resolve escalations, and drive process and system improvements with Product and Tech to scale B2B fulfillment.
Summary Generated by Built In
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
As Bigblue continues to grow its B2B activity alongside its historical B2C business, delivering a reliable service to our merchants is a key priority.
We are looking for a B2B Operations Manager to take over the role as the current manager transitions out. This position has end-to-end responsibility for B2B operations across the EU, including operational performance, service quality, and coordination across teams. The role combines strategic ownership and hands-on execution, with direct people management. You will ensure that operational decisions and improvements are made with a clear understanding of merchant needs and expectations.
Key Responsibilities
- End-to-end ownership of B2B operations (EU scope)
- Own B2B operational flows across the EU, from order intake to delivery and post-delivery topics.
- Be accountable for B2B service quality, SLAs, and operational performance at EU level.
- Monitor daily operations and resolve issues proactively.
- Coordinate execution across warehouses, carriers, and external partners in multiple countries.
- Act as the escalation point for complex or high-impact B2B issues.
- People Management
- Manage and develop the B2B operations team.
- Set clear objectives, priorities, and expectations.
- Support team development through regular feedback.
- Contribute to hiring, onboarding, and team planning.
- Cross-functional leadership
- Coordinate B2B operational topics across Operations, Product, Tech, Sales, Account Management, and Customer Support.
- Translate business and merchant needs into clear operational requirements.
- Ensure alignment between operational execution and product or system changes.
- Represent B2B operations in cross-functional discussions.
- Process and system improvements
- Identify operational gaps and areas for improvement at EU scale.
- Lead improvements to processes and tools.
- Work with Product and Tech teams on system evolutions impacting B2B operations.
- Document processes and best practices.
- Performance tracking
- Define and track B2B operational KPIs at EU level.
- Share performance updates and lead action plans when needed.
- Ensure follow-up and continuous improvement.
Requirements 🙌
- Experience managing people in an operations environment.
- Strong ownership of end-to-end operational processes.
- Comfortable working hands-on with day-to-day operations.
- Strong analytical and problem-solving skills; good command of Microsoft Excel.
- Clear written and verbal communication skills in French and English.
- Organized, pragmatic, and able to manage multiple priorities.
Bonus skills
- Background in logistics, supply chain, or fulfillment.
- Experience in B2B operations or complex operational flows.
- Experience working in a fast-growing or scale-up environment.
Why join Bigblue
- 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
- 💙 Founders-led company with an innovative, caring culture.
- 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
- 🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.
- 🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
- 🧘♀️ ClassPass membership for fitness & wellness.
- 🖥️ MacBook or any setup you need — your choice of equipment to do your best work.
- 🩺 100% health insurance coverage with Benefiz.
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
Top Skills
Atlas Wms
Excel
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The Company
What We Do
Bigblue is the fulfillment solution for customer-centric brands. Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back
